Program Manager, Youth Programs

Site:
The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Mass General Brigham’s youth programs are built upon the commitment of the system to foster a diverse workforce in the healthcare field and a strong belief that educational and employment opportunities are vital for community wellness. The youth programs work in partnership with local schools and service students from 10th grade to college, to offer year-round internships, summer internships, after school programming, social emotional supports, enrichment and academic tutoring, and more.

Reporting to the Program Director of Youth Programs, the Program Manager is responsible for leading the planning, implementation, and continuous improvement of Mass General Brigham's Youth Programs. Through a shared leadership model, each Program Manager partners across all youth program work streams, including Academic Year Programs, Summer Jobs, Alumni Engagement, Career Navigation, and special initiatives—to ensure seamless operations, high-quality participant experiences, and the successful achievement of program goals.

Working collaboratively as a leadership team, the Program Manager share responsibility for program operations, staff supervision, community partnerships, workforce development strategies, and student success. This role provides both strategic leadership and operational oversight, ensuring flexibility to meet changing program priorities while advancing equity, workforce development, and organizational goals.

Principle Duties and Responsibilities:

Provide strategic and operational leadership across the Mass General Brigham Youth Programs portfolio, including Academic Year Programs, Summer Jobs, Alumni Engagement, Career Navigation, Workforce Development initiatives, and emerging priorities, ensuring alignment with organizational goals and Community Health strategies.

Lead the planning, implementation, evaluation, and continuous improvement of youth programs by developing innovative strategies, standardizing operational processes, and ensuring high-quality, equitable experiences for students, families, mentors, and community partners.

Oversee all aspects of program operations, including student recruitment, onboarding, placements, compliance, program delivery, workforce readiness activities, orientations, retreats, graduations, and other educational and engagement initiatives.

Supervise, coach, mentor, and develop Program Specialists, Coordinators, temporary staff, interns, and other assigned personnel through performance management, professional development, workforce planning, and fostering a collaborative, high-performing team culture.

Cultivate and maintain strong relationships with students, families, mentors, hospital departments, schools, community organizations, workforce development partners, and other internal and external stakeholders to support participant success and expand educational and career opportunities.

Partner closely with Youth Programs leadership and Community Health colleagues to establish shared priorities, coordinate staffing resources, manage cross-functional initiatives, and ensure seamless program implementation across multiple work streams.

Utilize quantitative and qualitative data to establish performance metrics, monitor program outcomes, evaluate effectiveness, prepare reports and presentations, and implement continuous quality improvement initiatives that advance organizational objectives.

Manage program budgets, grants, contracts, and other funding resources while ensuring responsible fiscal stewardship, compliance with organizational policies, and sustainability of program operations.

Represent Mass General Brigham Youth Programs internally…