Leader, Client Executive

Client Executive Role

While this role works remotely, the candidate must be based in the Atlanta, Boston, or New York Metro area. Onsite client presence and travel to our Atlanta-based client (Home Depot) is required.

Role Overview

Cisco is seeking a visionary and strategic Client Executive to lead our partnership with The Home Depot. In this pivotal role, you will serve as the primary executive contact, orchestrating a high-performing cross-functional team to deliver cutting-edge technology solutions that drive digital transformation for the world's largest home improvement retailer. You will act as a trusted advisor, aligning Cisco's extensive portfolio with The Home Depot's unique business objectives to foster long-term growth and operational excellence.

Key Responsibilities

• Strategic Account Management:
  Develop and execute a comprehensive multi-year account strategy that anticipates The Home Depot's business needs and aligns Cisco's innovation roadmap with their corporate initiatives.
• Retail Industry Expertise:
  Leverage deep knowledge of the retail landscape to identify trends, challenges, and opportunities. You will translate these insights into actionable technology strategies that enhance the omnichannel customer experience and modernize retail operations.
• Team Leadership:
  Lead, inspire, and mentor a diverse, cross-functional team of sales, engineering, and service professionals. You will cultivate a culture of collaboration, accountability, and excellence, ensuring the team is unified in delivering superior value to the client.
• Executive Engagement:
  Build and maintain deep relationships with C-level and senior leadership stakeholders within The Home Depot. You will act as the voice of the customer within Cisco, ensuring internal stakeholders are aligned to support the account's success.
• Revenue Growth:
  Drive sustainable financial performance by identifying new business opportunities, managing complex contract negotiations, and ensuring high customer satisfaction and retention.

Minimum Qualifications:

• 10+ years of experience in strategic account management, specifically within the technology or enterprise software sector.
• Proven track record of success managing large-scale, complex accounts, ideally within the retail or e-commerce industry.
• Proven record of delivering outcomes and managing and resourcing services and deliverables.
• Demonstrated ability to lead and motivate high-performing, cross-functional teams in a fast-paced environment.
• Exceptional executive presence, with the ability to influence C-suite stakeholders and navigate complex organizational structures.
• Strong financial acumen and experience managing multi-million dollar P&Ls and long-term contracts.
• Bachelor's degree in Business, Engineering, or a related field; an MBA is highly preferred.