Crew Manager, Inflight

Crew Manager

Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Inflight Team within the Customer Experience Division. Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. Responsible for collaborating interdepartmentally to drive reliability, engagement with crews, problem solving and supporting continuous improvements. Supports crews in the actual operation while consistently helping to deliver an on-time departure for our passengers.

What you'll do:

• Drives operational excellence while maintaining safety standards
• Supports departmental and station goals and metrics
• Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity through visibility and engagement
• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
• Ensure the ongoing safety and reliability of our operation by engaging crews in the operation and promoting safety standards and initiatives
• Ensures a quality product is consistently delivered to our customers
• Promote effective communication among departments to engage our team to work together to achieve common goals
• Familiarity with Collective Bargaining Agreement (CBA) and ensure team members adhere to corporate policy/procedure
• Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people
• Manage escalated service issues and be visible to your team members when problems arise
• Deliver key corporate and local information to frontline leaders in an efficient and effective manner
• Set the expectations and ensure team members understand the why behind the focus/criticality
• Ability to learn and apply union contract rules/regs in daily interactions with crew members and APFA

All you'll need for success:

Minimum Qualifications:

• Bachelor's degree in related field or equivalent experience/training
• 3+ years of relevant experience
• Must be able to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location

Preferred Qualifications:

• Current Flight Service, Passenger Service or Passenger Sales experience
• An understanding of working with a contract labor group is desirable

Skills, Licenses &

Certifications:

• Ability to coach, develop, and lead a team of Flight Attendants
• Available to work shifts that include early mornings, late nights, weekends and Holidays
• Excellent interpersonal, planning and organizational skill
• Must be able to Meet the qualifications to train as a flight attendant, to enable better leadership of your team
• Neat, well-groomed and capable of making a positive impression
• Be service oriented
• Ability to push/pull force of up to 60 pounds
• Successfully perform physical requirements of the job, including emergency evacuation drills
• Ability to effectively coordinate multiple projects at the same time
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges
• Must Pass U.S. Department of Transportation (Use the "Apply for this Job" box below). drug test

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Additional Benefits

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.