Pediatric Ambulatory Operations Supervisor

Position Summary

Boston Medical Center (BMC) is more than a hospital. It’s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England.

The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston Health Net – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Boston Medical Center (BMC) is more than a hospital. It’s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England.

The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston Health Net – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

The Operations Supervisor supervises, coordinates and monitors administrative and financial records for the assigned Department. Directly supervises medical assistants and is the administrative liaison for the assigned department(s).

• Ensures that the assigned department(s) runs smoothly, efficiently and professionally on a daily basis.
• Assists with new hire orientation, training, supervising, and assigning tasks to assigned staff.
• Manages work flow and monitors quality of work of the assigned group to ensure an efficient operational flow, timely completion of assignments and adherence to department’s standards and regulations.
• Coordinates and maintains the monthly schedule for the assigned department(s). Tracks and collects employees’ hours; reviews employee hours against the scheduled time to work, tracks leaves and vacation/sick time for the Department. Submits weekly timesheets to the manager/director, and in the absence of manager/director, submits timesheets to Payroll Department.
• Monitors performance of medical assistants and compliance with departmental procedures and completes annual performance appraisals.
• Serves as first point of contact for benefit and payroll questions for all department employees.
• Works with managers and staff to resolve employee relations issues, drawing on appropriate BMC resources.
• Maintains and coordinates manager’s calendar. Schedules meetings, coordinates audio-visual and technology requirements, orders catering services, etc., as needed.
• Analyzes, categorizes and prioritizes correspondence; responds to communications on behalf of the Clinic Director; acts with a high level of independence in determining appropriate course of action.
• Collaborates with the department’s educators in creating an orientation schedule for all new staff. Schedules all mandatory trainings for staff.
• Maintains and supervises the maintenance of departmental files, manuals and records.
• Provides backup support for other administrative staff during breaks and time out of the office.
• Assists with project management and follow-through.
• Participates in quality improvement teams as required.
• Deals discreetly with confidential information concerning professional and patient issues including correspondence, test results, billing data, etc.
• Creates reports, spreadsheets, presentations and other correspondence requested.
• P…