Assistant Facility Manager - Boston, MA

Assistant Facility Manager

BGIS is looking for an Assistant Facility Manager to join the team in Boston, MA and surrounding areas. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients.

The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Assistant Facility Manager directs maintenance team activities on the basic electrical or mechanical systems to ensure uptime, and that the services comply with best practices. The Assistant Facility Manager provides leadership positively exemplifying BGIS values.

This person will be responsible for:

• Program Management
• Complete assigned projects by utilizing appropriate resources effectively and balancing the client requirements with the agreed upon strategies of the company.
• Define client project requirements and determine and facilitate the usage of resources, internal and external, required for the project.
• Manage projects successfully to completion by implementing project schedule as a project and client management visibility tool, and establishing the schedule to meet or exceed client requirements.
• Provide ongoing updates to internal team and clients regarding project status and progress.
• Work to balance competing client production priorities and negotiate compromises among projects.
• Ensure all projects performed safely and in accordance with company safety policies and procedures.
• Oversee the document management process to ensure procedures and standards and established, maintained, and performed.
• Capture all customer impacting and non-customer impacting events to become more equipped and be proactive and preventative with Problem/Incident Management (PIM).
• Monitor compliance by capturing and consolidating training into a single system and produce high level reporting.
• Establish key performance indicators and key factors to be used in the measurement and verification phase.
• Diagnose and repair complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Provide proposals for retrofits, upgrades and/or enhancements to existing equipment.
• Client Relations and Communication
• Responsible for ensuring high customer and employee satisfaction while maintaining profitability.
• Document, manage and appropriately escalate project and customer issues and concerns.
• Communicate with other company Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied.
• Evaluate industry standards as new standards emerge for best practices and closely coordinate these potential opportunities with our clients and share all applicable information abroad.
• Ability to clearly explain technical information internally and externally to the customer.