Director of Professional Services

Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments.

At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence.

Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision
, as well as a Leader in the 2026 Forrester Wave for Data Quality Solutions, Ataccama continues to set the standard for enterprise-grade data trust.

At Ataccama, culture isn't a perk - it's how we work. We're proud to be recognized as a 2026 Boston Business Journal Best Places to Work company, where 100% of employees are highly engaged and "collaborative" is the word our people use to describe us.

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Ataccama's Professional Services team is dedicated to helping customers maximize the value of the Ataccama ONE platform, ensuring they achieve their goals and experience long-term success. We have a strong track record of accelerating and de-risking business-critical projects while working in close partnership with our customers, leveraging best practices and resources. We are seeking a seasoned, results-oriented, and customer-focused leader to head and expand our North America Professional Services organization.

This leader will be responsible for driving the successful delivery of Ataccama's solutions, ensuring customer satisfaction, and contributing to the company’s revenue growth in North America.

While we would love for the incoming candidate for this role to be based in/around our offie in the Boston area, we are also open to a remote setup in Eastern/Central USA.

• Provide strategic leadership and a compelling, customer-centric vision for the North America Professional Services organization.
• Execute a comprehensive global services strategy that drives customer success, revenue growth, and operational efficiency.
• Foster a customer-centric mindset within the Professional Services team, ensuring alignment with both technical and business outcomes.
• Build and maintain executive-level relationships with Ataccama customers, supporting engagements throughout the pre-and post-sales journey (e.g., EBCs, executive sponsor ships, steering groups).
• Drive AI adoption at the functional level, act as a role model to the team members in usage of AI, and actively manage the governance of AI usage in the North America Professional Services team.

• Oversee all aspects of Professional Services operations, including project scoping and delivery, customer onboarding, program management, training, consulting, and resource management.
• Drive operational excellence at scale through a programmatic approach focused on repeatability, packaging, and pricing (e.g., playbooks, packaged services, architectural best practices, and training offerings).
• Ensure accurate forecasting of services bookings, revenue, margin, and utilization while managing the Services P&L to reinvest margins for growth.
• Align and implement global best practices while respecting regional business cultures.
• Establish and maintain robust project management methodologies, ensuring Ataccama solutions are delivered on time, within budget, and to the highest quality standards—enhancing customer and partner value while driving renewals and expansions.
• Develop and implement programs that maximize customer success, value, and retention.

• Attract, develop and grow top talent within the Professional Services organization.
• Build a…