Head of Clinical Process and Standards

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Head of Clinical Process and Standards is a pivotal role in the Clinical Operations team working closely with the Clinical Operations Leadership Team. This position involves the oversight of key study components including the trial master file, clinical systems, process improvement initiatives, and clinical controlled documentation (e.g., Standard Operating Procedures (SOPs), work instructions, forms). This role will also work closely with quality to ensure inspection readiness at all times and to share best practices across study teams.

This role serves as the infrastructure to ensure quality and standardization in the execution of trials, including inspection readiness, and in line with Good Clinical Practice and regulatory standards.

• Member of the Clinical Operations Leadership Team
• Lead a global team of internal/external Clinical Trial Administrators (CTAs) responsible for managing operational tasks in support of clinical trials.
• Develop and implement strategies for clinical trial operations to meet organizational goals.
• Oversee system maintenance and improvements for the Clinical Trial Management System and other clinical systems.
• Interact with IT to determine the departmental needs and ensure timely implementation
• Ensure Trial Master File (TMF) remains inspection ready at all times, for both internally and externally managed studies
• Develop and continuously improve Galderma clinical controlled documents (i.e., SOPs, Work Instructions, Forms) to ensure high quality execution and compliance with GCP and inspection readiness.
• Develop and oversee training compliance and content in the Galderma Training system (PATH)
• Develop and improve study-level training tools/systems to support the study teams in training reconciliation and tracking.
• Develop and implement clinical processes and tools to create consistency, enhance compliance and efficiency, while maintaining operational excellence and quality.
• Develop and improve training and process materials through the identification of trends and lessons learned from study/program teams and internal/external inspections.
• Serve as the BPO (Business Process Owner) for CTMS, eTMF, and other potential future clinical systems.
• Establish and maintain a clinical systems roadmap aligned with portfolio growth and digital transformation objectives.
• Ensure the appropriate risk and change management processes are developed and implemented to support new and updated system implementations.
• Oversee eTMF system migration, updates, and inspection readiness, alongside the TMF manager.
• Solicit feedback from development teams on opportunities for improvement and process optimization.
• Work with members on the Clinical Operations Team to build an onboarding/training program for clinical operation roles.
• Foster a culture of inspection readiness within the organization, ensuring the team aims to always maintain a state of readiness.
• Serve as a conduit between clinical operations and quality to share best practices and industry and inspection trends
• Serve as member of the inspection readiness team, including regulatory inspection preparation, Corrective Actions Preventative Actions (CAPA) response drafting/review, and extrapolation of lessons learned outputs

• Bachelor’s degree in Life Sciences or a related field, required
• Minimum of 15 years progressive experience in clinical operations including 5 years in a managerial role or equivalent with Pharma/Biotech and/or CRO experience
• Systemic drug and biologics experience preferred.
• Excellent knowledge of international guidelines ICH/GCP, basic knowledge of GMP/GDP
• Excellent knowledge of relevant local regulations
• Excellent understanding of the product development process
• Excellent understanding of Clinical Trial Management

Physical Requirements and Work Environment This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities.…