Senior Lead Program Manager, Technical Programs

Overview

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.

Klaviyo started with the simple idea that businesses should own their own data and use it to create better, more personalized experiences for their customers. In this role you will be a dedicated leader for the long‑term health, strategy, and continuous evolution of a critical core technology platform supporting a key customer vertical.

• Partner with Engineering and Product to define the multi‑year technical strategy and roadmap, ensuring platform evolution aligns with long‑term business goals and providing technical oversight for foundational work.
• Prioritize and program manage strategic, non‑functional programs (e.g. technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness.
• Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability.
• Define clear ways of working, create frameworks for cross‑team collaboration, establish content repositories, and articulate the platform’s enterprise narrative and boundaries.
• Serve as the primary communication leader, tailoring information to secure buy‑in and consensus across engineering and business leadership.
• Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building.

• 10+ years of experience in technical program management within a fast‑paced engineering environment (ideally SaaS or high‑growth tech).
• Proven ability to successfully manage a perpetual program with a rolling roadmap.
• Demonstrated ability to manage multiple priorities and deliver results across complex, cross‑functional programs.
• Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet.

Base Pay Range for US Locations: $192,000—$288,000 USD.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.