Manager, Internal Communications

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

Reporting to the Chief Marketing Officer and dotted line to Chief Human Resources Officer, the Manager, Internal Communications will establish and lead a centralized internal communications function that informs, aligns, and engages employees across the firm. This role will define and own the firm’s internal narrative, ensuring consistent messaging, clear prioritization of initiatives, and disciplined communication that supports execution of strategic priorities (e.g., culture and people, transformation programs, AI, CRM, and enterprise initiatives).

The Manager will work closely with Marketing, Human Capital, and senior leadership to create a cohesive, firmwide communications model.

• Internal Communications Strategy & Narrative
• Define and lead a firmwide internal communications strategy aligned with business priorities and transformation initiatives
• Establish a clear and consistent “firm story,” ensuring employees understand both strategic priorities and how to act on them as well as reinforcing CRA’s employee value proposition and firm culture
• Own messaging, timing, and reinforcement of key initiatives across the organization
• Translate complex business priorities into clear, actionable communications
• Execution & Channel Management
• Lead execution of core internal channels, including newsletters, leadership communications, campaigns, All Hands and office communications
• Develop and manage the internal editorial calendar, ensuring prioritization and sequencing of firmwide messaging
• Standardize formats, tone, and communication frameworks across all channels
• Oversee production of high-quality written and visual content across internal platforms
• Transformation & Change Communications
• Embed communications into major firm initiatives (e.g., AI, CRM, operational changes) to drive adoption and behavior change
• Partner with practice leaders to define communication plans, milestones, and reinforcement strategies
• Ensure communications are proactive, coordinated, and tied to measurable outcomes
• Stakeholder Engagement & Alignment
• Partner with senior leadership, Marketing, and Human Capital to align messaging and priorities
• Represent the CEO’s voice and point of view in firm communications
• Serve as the central point of coordination for firmwide communications requests
• Advise leadership on communication approach, tone, and risk mitigation
• Build strong relationships across offices and practices to ensure relevance and uptake
• Governance & Operating Model
• Establish clear ownership and governance of internal communications across the firm
• Transition and integrate work currently handled by external vendors into an in-house model (as applicable)
• Implement processes for intake, prioritization, and approval of communications
• Ensure consistency and alignment across geographies and teams
• Measurement & Continuous Improvement
• Define KPIs to measure effectiveness (e.g., engagement,…