Area Manager, Management Operations Management

THE ROLE:

As the Area Manager you will provide multi-unit leadership, operational oversight, and team development across 3–5 locations. This role ensures consistent execution of the brand, operational excellence, strong financial performance, and exceptional guest experiences. The Area Manager acts as a strategic operator, culture ambassador, and coach to location leadership teams while supporting expansion across the region.

• Fully understand and embody the culture, heritage, and historical evolution of the brand.
• Promote a culture of hospitality, excellence, and accountability across all locations.
• Serve as a role model of professionalism, uniform standards, communication, and punctuality.

• Conduct consistent weekly site visits to evaluate operational performance, store cleanliness, team execution, and adherence to brand standards.
• Support locations by working in-store shifts when needed to cover management PTO, sick time, or operational gaps.
• Mentor General Managers as a subject matter expert, ensuring full adherence to systems, policies, and procedures.
• Offer actionable feedback and coaching to assist managers in resolving operational challenges.
• Provide consistent Development Plans for all Management Team members.
• Communicate daily restaurant updates, issues, and priorities to the Regional Manager.
• Effectively manage your own weekly schedule in both the location scheduling software as well as your Microsoft Calendar.
• Courageously hold managers accountable for performance, behavior, and adherence to standards.

• Assist in pre-opening planning, staffing, training, and operational preparation for all new locations in the New England region as needed.
• Serve as an active member of the opening Management Team for new store launches within your area.
• Serve as an active member of the opening Management Team for new store launches outside of your area as needed.
• Help implement new systems, menu rollouts, and process enhancements efficiently across all assigned restaurants.

• Directly support, coach, and develop General Managers and the Restaurant Management members.
• Recruit, hire, and train new managers within your assigned area.
• Support succession planning by identifying high-potential talent and developing future leaders.
• Partner with HR on employee relations, training, coaching, and compliance matters.

• Work with the Regional Manager and General Managers to create annual restaurant-level budgets.
• Review and approve weekly schedules to ensure alignment with labor targets and financial goals.
• Work with Finance and Operations Teams to review and approve end-of-period inventories in R365 to ensure accuracy and cost controls.
• Analyze P&L statements, labor metrics, inventory data, and other key performance indicators.
• Implement cost-control strategies, labor optimization initiatives, and operational efficiencies as they align withprocesses, and philosophy.

• Ensure delivery of exceptional guest experiences and timely resolution of escalated guest concerns.
• Maintain brand standards for service, hospitality, cleanliness, and product consistency.
• Conduct service assessments and implement improvement plans where needed.

• Work closely with Culinary, Facilities, Marketing, HR, and other departments to ensure smooth operational coordination.
• Support implementation of new technologies, equipment, systems, and company-wide initiatives.

• Taking responsibility for a thorough and detailed method of working.

• Acquiring and applying functional knowledge in an area of specialty that is not technical.
• For example, Operations, Finance, and Human Resources management

• Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.

• Shaping and expressing ideas and information in an effective manner.

• Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.

• Upholding generally accepted social and ethical standards in job-related activities and behaviors.

• Strong Computer Skills (Microsoft Office, Brink POS preferred).
• Ability to work effectively over Microsoft Teams and other online work collaboration tools.
• Experience using online staff scheduling platforms.
• Experience using 3rd party delivery services.

• English
• Basic Spanish (preferred but not required)

• A minimum of 5 years of proven success as a General Manager in a restaurant setting.
• Multi-Unit management experience (preferred but not required).
• Comprehensive understanding of…