Senior Director of Workforce Learning and Development

Senior Director Of Workforce Learning & Development

The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs). Established under the same federal authorizing legislation as the health center program (Section 330 of the Public Health Service Act), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve.

The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester.

The Senior Director of Workforce Learning & Development leads and operationalizes an enterprise-wide learning and development (L&D) strategy across the Massachusetts League of Community Health Centers (the League)-the statewide primary care association representing Federally Qualified Health Centers (FQHCs), Community Health Centers (CHCs), and safety-net providers.

Reporting administratively to the Vice President of Workforce Development & Learning for day-to-day management and operational execution, this position also maintains a direct strategic matrix reporting line (dotted line) to the Senior Vice President of Workforce & Training. Through this matrix relationship, the Senior Director of Workforce Learning & Development engages directly with the SVP to establish overarching strategic direction, align organizational priority-setting, define enterprise Key Performance Indicators (KPIs), and develop sustainable earned revenue models.

The Senior Director provides operational leadership, team management, and strategic execution across three core pillars:
Workforce Pipeline Development, Member Education & Training, and Internal Organizational Development.

Academic & Training Partnerships

• Establish, maintain, and scale strategic partnerships with higher education institutions, community colleges, and federal, state, and local training partners to build clinical/administrative career pathways, apprenticeship models, and certificate programs tailored to member CHC needs.
• Support and strengthen formal relationships with national partners (e.g., National Association of Community Health Centers - NACHC), regional academic health centers, and community training organizations.
• Direct and manage formal relationships with key accrediting bodies (e.g., ACCME, ANCC, NASW, AAFP) to ensure association offerings deliver accredited CMEs, CNEs, and CEUs/CEs. Maintain audit-ready documentation, conflict-of-interest disclosures, and timely re-accreditation submissions.

External Delivery, Conferences & Master T/TA Calendar

• Oversee end-to-end curriculum design, speaker curation, content strategy, and operational execution for annual signature conferences, workforce symposia, summits, and webinars in collaboration with internal and external partners.
• Supervise event staff and manage external vendor, technology platform, and facility contracts to ensure fiscal control, seamless delivery, and high attendee satisfaction.
• Oversight of the centralized learning, workforce development and technical assistance calendar and strategically distribute the CHC network to optimize participation and eliminate scheduling conflicts across member health centers. This includes working collaboratively with the Sr. Manager of Grants and Operations to ensure timely updates.

Enterprise Learning Technology & Infrastructure (LMS)

• Oversee the administration, optimization, user adoption, and cross-governance of the enterprise Learning Management System (LMS) to ensure interoperability between e-learning courses and the LMS infrastructure.
• Establish Standard Operating Procedures (SOPs) for content review and approval, pricing, publishing, and targeted marketing communications across the CHC network.
• Curate and expand a repository of high-demand learning modules supporting diverse CHC tracks. Maintain an active roster of vetted, contracted instructional designers and industry training content partners with standardized pricing structures.
• Manage robust tracking, digital badging, and automated reporting within the LMS to ensure seamless issuance, tracking, and storage of CMEs/CEUs and compliance documentation.

Internal Enterprise Professional Development

• Conduct systematic skills-gap analyses and organizational needs assessments for association leadership and staff.
• Design, deploy, and monitor internal professional development frameworks aligned with organizational goals.
• Align internal training initiatives to cultivate an agile, continuous-learning organizational culture.

Program Evaluation, Data Analytics & Fiscal Strategy

• Deploy standardized evaluation instruments across all learning modalities (in-person, hybrid, e-learning) to measure instructional effectiveness, knowledge retention, and practical workplace application.
• Establish and…