Enrollment Business Service Manager

Manager of Enrollment Services

Located in Boston's historic Fenway area, Simmons University has a strong tradition of empowering women and challenging traditional gender roles. Simmons was founded for equality 125 years ago as one of the first higher education institutions dedicated to helping women become leaders. Today, our university continues to grow and evolve and now offers Boston's only women's undergraduate program and graduate programs open to all.

You're joining our community at an especially exciting time as we continue to innovate for the future. Simmons recently launched a six-school academic structure that leverages our expert faculty and longstanding expertise in professions that make our communities stronger. In addition, we continue to highlight our high-value education proposition that is delivering greater ROI to students and putting them on the fast track to career growth and success.

You'll find that people who work here truly believe in our mission of preparing students to become social justice-oriented leaders who excel in their professions and their communities. This commitment and pride make for a dynamic workplace.

As a university that values diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices–at all levels, for all positions–ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.

Reporting to AVP of Enrollment Services and Director Financial Aid, the Manager is a member of the Student Services senior leadership team. This position will provide administrative and operational leadership to staff of advisors as well as oversight and management of the One Stop functions. This position will collaborate effectively with other Student Services personnel in the implementation and delivery of services in the One Stop for all students, families and the campus community.

The Manager is responsible for the ongoing coordination and oversight of enrollment service processes including; supervision of multiple professional-level staff, monitoring administrative and student traffic flow, and overseeing the delivery of student enrollment services in person, via the web and by phone. In consultation with the AVP of Enrollment Services, the Manager of Enrollment Services is responsible for the evaluation of the university's enrollment processing system(s) through the applicable technology, check in systems, integrated data access for all student enrollment services system(s) and other applicable technologies.

The Manager will work closely with IT to evaluate, identify and manage the infrastructure needs associated with the multifaceted needs of the Center for Enrollment Services. The Manager is responsible for training documentation and implementation, maintaining written policies and procedures used in the delivery of services through the One Stop Center, contributing to office communications, and engaging in strategic planning through the Enrollment Services Leadership Team.

The Manager recommends, develops and implements policies and procedures responsive to key performance indicators in order to improve business processes.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Work closely with enrollment management staff and systems to facilitate efficient and timely service delivery, accurate distribution of information, and exceptional student services;
• Monitor traffic trends to evaluate demand and provision of services across the One Stop service modalities and associate units;
• Schedule staff in response to student traffic trends and provide recommendations based upon analysis of the results for future staffing needs;
• Maintains expert-level knowledge of applicable policies, procedures, regulations, rules, statutes and laws.
• Hire, train and supervise staff of advisors…