Alliance Director

About The Role

CBRE is seeking an experienced

CBRE is seeking an experienced Alliance Director to lead a highly visible, global financial services account headquartered in Boston, MA. This role is responsible for the strategic leadership and overall performance of a complex portfolio spanning approximately 5 million square feet across six countries and supported by a team of 150+ CBRE professionals. As the senior-most leader on the account, the Alliance Director will serve as the primary executive interface with the client, ensuring alignment to business objectives while driving operational excellence, innovation, and service delivery consistency across all regions.

This role requires a strong onsite presence, with a commitment to working five days per week in the Boston office. A key focus for the incoming leader will be guiding the account through a critical period of transformation, including ownership of the upcoming RFP process. The Alliance Director will be expected to stabilize and elevate team performance, strengthen leadership capability across the platform, and lead a seamless contract transition to position the account for long-term success.

The ideal candidate will bring a balance of strategic vision and hands-on leadership, with a proven track record in managing large, global accounts within a complex, matrixed environment. Success in this role will require exceptional stakeholder management, the ability to inspire and develop high-performing teams, and a continuous focus on delivering measurable value to the client.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain effective long-term client relationships and a high level of satisfaction. Formulate, negotiate, and execute contracts utilizing internal expert resources.
• Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
• Direct new business efforts with current accounts. Source new business opportunities and engage the field accordingly.
• Conduct regular status and strategy meetings with the client's management to understand needs.
• Evaluate industry and business trends and review and identify performance across the strategic account. Review data for potential impact on new business and operations and respond with business changes. Achieve revenue targets by increasing spend per account.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office…