Clinical Manager

About Vitra Health

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs. Every client is supported by a dedicated nurse and care manager, ensuring care that is compassionate, personalized, and dignified.

As we continue to grow, Vitra Health is seeking an accomplished clinical leader who is passionate about community engagement and helping people access the care and resources they deserve.

The Clinical Manager provides clinical and operational leadership for assigned service areas, with cross-coverage of additional service areas as needed. This is a high-visibility leadership role with direct influence over clinical excellence, client and staff satisfaction, regulatory compliance, and financial performance across assigned service areas. The Clinical Manager is responsible to ensure clinical and compliance excellence, client and staff retention. This role is ideal for managers who have grown into operational leadership — someone who understands care delivery firsthand and can translate that insight into service area performance, team development, and an exceptional client experience.

• Ensures the full client cycle, from admission to discharge, complies with Vitra quality standards and Mass Health regulations.
• Leads and supports staff in a manner that is client-centered and fosters professional development.
• Runs and documents multidisciplinary team (MDT) meetings, ensuring documentation reflects clients’ needs and quality standards.
• Ensures strict adherence to Mass Health regulations and all compliance requirements, including program regulatory compliance and quality standards.
• Works closely with compliance and Director to ensure NCQA ongoing readiness
• Manages staffing and collaborates with Calling Center leadership to ensure client visits are completed as required
• Aligns client outreach and growth with care team coverage areas and proactively develops staffing plans to optimize care delivery.
• Regularly reviews compliance reports and metrics to identify areas for improvement and, in collaboration with clinical leadership, develops strategies to maintain compliance and clinical excellence.
• In conjunction with the Director, develops and implements processes and procedures to ensure program regulations are met and clinical excellence remains at the forefront of care delivery.
• Maintains a “Vitra-wide” approach to processes and change, ensuring practices are implemented uniformly across the organization.
• Mentors and develops staff, ensuring performance and feedback are aligned with professional standards and clinical excellence.
• Continuously identifies staff growth opportunities and provides professional development support and coaching.
• Fosters a positive team culture by setting clear expectations, facilitating comprehensive training on systems and processes, and continuously reviewing patterns and performance.
• Ensures performance evaluations and coaching for assigned service areas are delivered timely and in alignment with policies and standards.
• Regularly analyzes key performance metrics, including staffing template utilization, client satisfaction, and client and staff retention, and under the supervisions of the Director implements strategies to optimize operational efficiency and quality of care.
• Other duties as assigned.
• Foster a Culture of Customer Service and Commitment to Quality Care
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show genuine interest and compassion for the communities…