Director,Fulfillment Network Optimization Job Boston area,Massachusetts USA,Management

Own strategies and day-to-day operations for the fulfillment engine
Report to the VP of Delivery & Fulfillment
Manage the full lifecycle of dispatch and self-delivery service provider partnerships
Drive partner performance through accountability frameworks and incentives
Balance and diversify fulfillment capacity against demand and close coverage gaps
Negotiate commercial agreements with regional and national delivery organizations
Ensure data quality and uptime across delivery integrations
Develop customer-facing delivery programs for Meal Program, Concierge, Corporate Accounts, and Channel Partners
Build scalable delivery solutions for high-touch and enterprise customers
Evaluate fulfillment data and develop monitoring frameworks, workflows, and actionable insights
Develop and test hypotheses and experiments to improve network performance
Assess data quality gaps and guide integration of new data sources
Improve intelligence infrastructure through driver feedback loops, photo AI, package counts, and equipment availability signals
Set overall delivery strategy based on industry trends
Establish transparent success criteria for partners
Lead analysis and project management to optimize delivery experience and unit economics
Measure strategy impact and drive continuous improvement
Collaborate with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams
Inspire and lead the team

Requirements

7-10 years of relevant delivery, logistics, or fulfillment operations experience
Demonstrated expertise in managing complex partner networks
Strong relationship management and negotiation skills
Proven data analytics skills and ability to translate data into strategic action
Experience mapping and innovating operational processes
Bias toward automation, efficiency, and scalable systems
Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects
Comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows
Executive presence with excellent verbal and written communication skills
Ability to influence at the C-suite level
Ability to thrive in a fast-paced and ambiguous environment
Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events
ez Cater does not sponsor applicants for work visas or legal permanent residence

Core Competencies

Demonstrates expertise in managing complex partner networks and optimizing delivery operations through data analytics and strategic action. Proven ability to lead cross-functional teams and develop scalable delivery solutions while ensuring high-quality service and continuous improvement.

Highest-signal resume keywords

Delivery Operations Management
Data Analytics Skills
Negotiation Skills
Relationship Management
Project Management

Hard Skills

Fulfillment Operations
Data Quality Assessment
Operational Process Mapping
Performance Measurement
Automation and Efficiency
Scalable Systems Development
Hypothesis Testing
Monitoring Frameworks
Commercial Agreement Negotiation
Delivery Strategy Development

Soft Skills

Executive Presence
Verbal Communication
Written Communication
Influencing Skills
Team Leadership

Industry Keywords

Logistics
Fulfillment
Partner Networks
Customer Delivery Programs
Cross-Functional Collaboration
Data Integrations
Intelligent Workflows
High-Touch Delivery
Enterprise Customers
Continuous Improvement

Director, Fulfillment Network Optimization