Delivery Lead​/Technical Program Management Director

About the company

Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions. A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries.

The SaaS platform helps brands across industries digitally transform and improve consumer engagement. Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.

• Overall accountability and leadership for complex technology projects, ensuring successful and timely implementations and achievement of business objectives.
• Serve as the primary point of contact for the implementation team or area, delivering accurate status updates and project data to the appropriate audiences at the right time.
• Build and manage relationships with the project sponsor, senior management, and a wide range of project contributors, ensuring clear and consistent communication.
• Identify key barriers and risks to a project success, proactively managing all mitigation activities.
• Plan, develop, and execute project schedules to meet project deadlines and milestones.
• Adhere to defined implementation methodologies, including leveraging established escalation channels when needed.
• Translate business cases and functional requirements to technical requirements.
• Maintain timely and effective communication with project teams throughout the project life cycle.
• Monitor and manage project budgets and revenue to ensure financial accountability.
• Acquire a deep understanding of platform capabilities and intended use cases.
• Collaborate with cross-functional teams, coordinating effectively across roles to drive project success.
• Provide actionable and measurable insights into new products, processes, standards or plans in support of business objectives.
• Manage multiple projects simultaneously with precision and efficiency.
• Mentor and guide junior Project Managers, fostering team development.

• 5+ years of management experience, with a proven track record of mentoring and coaching client facing resources.
• 10+ years of proven technical client-facing implementation experience.
• Advanced knowledge and demonstrated expertise in the areas of strategy, planning, project management, development processes and techniques.
• Experience with structured methodology and project planning tools.
• Listening, oral, written and presentation skills and effective interpersonal skills.
• Organizational, planning, and multitasking skills.
• Demonstrated leadership, interpersonal, relationship-building and negotiation skills, with a solid track record of cultivating strong internal and external relationships.
• Demonstrate high ethical standards and values that foster trust within teams.
• Existing knowledge of how technical integrations work, including understanding of how APIs are utilized.

• Knowledge of Loyalty Platforms.
• Management Consulting Experience.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.