Deli Manager

Job Description Purpose of Position

The Deli Manager is responsible for the direct supervision of the Deli Department operations including providing customer service and ensuring that associates are following company policies and procedures. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she is also responsible for achieving production and budget objectives.

This position includes performing stocking duties as needed. He/she must have excellent customer service skills, as he/she is the role model for other associates.

This position reports to:
Store Director, Assistant Store Director.

Positions that report directly to this position:
Assistant Deli Manager, Deli clerks, and any other clerk working in the Deli Department.

• Manage and be accountable for all aspects of the operation and supervision of the Department including, but not limited to: supervision of department personnel, providing customer service, achieving sales, gross profit, labor, shrink and inventory goals set for the Department, product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing, training, turnover and morale.
• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Assure that all Company and Department specific policies and procedures are adhered to on a regular basis.
• Perform job functions of other Department personnel in their absence and/or in addition to them.
• In the absence of the Store Director, Assistant Store Director and Evening/Relief Manager, the Department Manager may be in charge of the store.
• Effectively supervise 2 to 30 associates in a fast paced and multi functional environment and take appropriate disciplinary action when necessary.
• Operate various store computer systems.
• Must be available to work 40 hours per week at peak business times.

• Conduct periodic reviews of work practices and provide information to Store Management.
• Direct supervision of the Seafood and/or LaCarte Department operations.
• Achieve other objectives including, but not limited to food safety, workplace safety, and company audits.
• Other duties as assigned by Store Management.

• Department Managers assign, review, and approve work of all clerks under his/her direct supervision.
• Department Managers must take the initiative to foresee work that needs to be completed and ensure it is completed in a timely fashion.
• Department Managers determine appropriate staffing levels for each shift based on business needs.
• The Department Manager generally prepares work schedules on a weekly basis.

• Make recommendations on staffing the Department; interviewing and hiring of Department personnel; and promotion of associates.
• Assign work to, direct the work of and train Department personnel.
• Complete performance appraisals on all Department personnel.
• Impose discipline and recommend termination.
• Schedule work hours and time off for Department personnel.
• Authorize and assign overtime.
• Accept valid excuses for absences, tardiness or leaving early.
• Responsible for the supervision of the entire department.
• Responsible for achieving goals established by the Store Director.
• Responsible to know, understand, and support department specific policies and procedures.
• Ensure that associates perform their work in a safe and ergonomically correct manner.
• Department Managers must take action on unsafe working conditions when appropriate.