Supervisor, Electric Distribution Dispatch; Rotating Shifts

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Supervises the 24/7 Dispatch System Operations Center (SOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and associated reporting for the electric distribution system. Supervises the dispatch of Eversource personnel to outage, trouble and emergency calls on the Eversource electric distribution system. Supervises and coordinates the above activities within the SOC and in coordination with the Electric Service and Electric Field Operations departments as needed.

Serves as switching director as assigned. Candidates must successfully pass pre-employment assessments. Training will take place in all 3 control rooms
- Dorchester, Southborough, and New Bedford. Dorchester will be the primary training location. Final placement will be determined upon successful completion of dispatch training.

Monitors, operates and maintains electronic dispatch system including the operation of SCADA equipment. Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system. Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes the problem and initiates corrective action including dispatch and of personnel in accordance with established procedures.

Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (customer service center, T&D staff, engineering, management etc.) of problems on the electric distribution system and associated restoration progress. Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded. Supports the emergency disaster plan as required and assists at other regional operation centers during emergency storm restoration as assigned.

Monitors SCADA, substation, system alarms. Supervises SOC switching requirements between system dispatchers and field personnel for assigned shift. Prepares, disseminates, and maintains the assigned regional operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large customers, other utilities, and others). Coordinates with Eastern MA Black Start and emergency load shedding in accordance with current Operating Procedures/Guides.

Supports the Manager and/or Senior Supervisor to ensure the workload of the shift and all applicable system configurations and risks are discussed for preparation purposes, as well as proper notification if daily workload cannot be accomplished on the assigned shift. Trains new dispatchers including assisting in On the Job Training (OJT) for OMS class instruction and switching and tagging procedures.

Operates PC based and mainframe applications. Coordinates dispatching activities with appropriate Eversource personnel and outside personnel (i.e., other utilities, government agencies, including: police, fire, Department of Environmental Protection, US Coast Guard’s National Response Center, large customer’s plant engineers, etc.) Subject to on-call duty. Position is responsible to plan and schedule shift coverage, ensuring the safe and reliable operation of the Distribution System, while controlling costs.

Position is responsible to review distribution system events…