Field Supervisor

Field EMTs, Paramedics, and Base Personnel within assigned region (matrixed)

Coverage Scope

Boston regional assignment; 24/7/365 operation

The Field Supervisor is accountable for the safe, clinically sound, and financially disciplined execution of field operations across an assigned multi-base region, in alignment with Brewster Ambulance Service’s policies and mission. The position owns daily performance against defined operational, clinical, and financial targets — including unit hour utilization, response-time compliance, premium labor spend, and crew retention — and serves as the on-the-ground representative of company standards to employees, hospital and facility partners, and municipal stakeholders.

The role operates in a matrixed environment, partnering with Scheduling, Communications, Education, Clinical Quality, Fleet, Human Resources, and Risk Management to sustain operational readiness, regulatory compliance, and workforce accountability formance in this role is evaluated against defined regional targets; the Field Supervisor is expected to close performance gaps independently and to escalation structural constraints with data-supported recommendations rather than as unresolved issues.

• Drive operational performance on key target metrics including Unit Hour Utilization, On Time Percentage, and other key performance indicators
• Direct accountability for field operations at the Boston assigned base, encompassing approximately 150 field personnel and 42 deployed units.
• Operational ownership of assigned hospital, skilled nursing, and municipal contract relationships within the region.
• Accountability for regional labor spend, including overtime, holdover, and shift-differential utilization against budget.
• Escalation authority for clinical, safety, service-recovery, and personnel matters during assigned coverage periods.

• Direct daily field operations across the assigned region, providing supervision and clear operational direction to EMTs, paramedics, and base personnel.
• Sustain a visible and consistent leadership presence in the field and at each assigned base, setting the standard for professionalism and crew conduct, with a significant portion of scheduled time spent in the field or at assigned bases rather than in administrative settings.
• Enforce company policy, clinical protocol, and safety standards, addressing deviations promptly and documenting their resolution.
• Deliver timely coaching, performance feedback, and corrective action in coordination with Human Resources and senior leadership.
• Lead or contribute to incident reviews and investigations, ensuring findings are documented and corrective actions are closed out.
• Hold direct reports accountable to defined performance standards through documented coaching, progressive discipline, and performance improvement plans in partnership with Human Resources.
• Serve in a command or command-liaison role during high-acuity, mass-casualty, and severe-weather events consistent with NIMS/ICS practice.

• Monitor daily deployment against the system status plan, maintaining unit readiness and required coverage levels throughout the operating period.
• Direct real-time unit management in concert with Command Center to preserve system status and limit coverage degradation.
• Conduct recurring operational reviews of unit hour utilization (UHU), response-time compliance, and out-of-chute performance, translating findings into measurable action.
• Identify process gaps and implement action plans with defined owners, milestones, and verification of results.
• Own regional performance against contractual response-time standards, sustaining compliance at or above the contractual threshold in…