Office Operations Manager

Overview

At MoFo, we couldn’t write our own success story without yours.
Ready to write your story?

Join MoFo as OFFICE OPERATIONS MANAGER
in our Boston office!

Step into a pivotal role where your work directly shapes the day-to-day experience of an entire office. As Office Operations Manager for our Boston location, you'll be the driving force behind everything that keeps a high-performing workplace running smoothly — from building services and security to reception, hospitality, and emergency preparedness. You'll partner with vendors and outsourcing providers to deliver seamless service, and collaborate closely with senior leadership on high-impact projects that shape the firm's operational future.

If you thrive on solving problems before they arise, building strong relationships across every level of an organization, and ensuring every detail — from facilities systems to client satisfaction — is handled with excellence, this is the role for you.

• Oversee all aspects of office operations, ensuring seamless service delivery, continuous improvement, and proactive responsiveness to client and administrative needs.
• Manage relationships with the outsourced service provider, building landlords, and outside vendors/consultants, including contract negotiation and performance monitoring.
• Lead building services and safety initiatives, including security, ergonomics, ADA compliance, and emergency preparedness programs.
• Oversee and develop Conference Center staff to ensure premier, disruption-free service for internal clients and event planners.
• Manage office assignments, staff arrivals/departures, and space planning, including needs assessments and coordination of relocation or renovation projects.
• Partner with the Senior Office Operations Manager and Director of Administration on budgeting, capital planning, and cost-reduction strategies.
• Support and help lead complex administrative and operational projects, including timelines, documentation, and cross-departmental communication.
• Provide backup reception coverage with a smile.

• Bachelor's degree required, with a minimum of five years managing a full-service client operation (reception, office services, events, and conference rooms); law firm or professional services experience highly desirable.
• Minimum five years of supervisory experience building and leading service-oriented, high-performing teams, with proven ability to manage effectively across all levels of the organization.
• Skilled in vendor management and contract negotiation, with strong project management experience coordinating contractors, vendors, and suppliers.
• Solid knowledge of facilities maintenance, life safety systems, and safety training, along with familiarity with building codes, fire codes, ADA, and OSHA standards.
• Proven experience planning and hosting internal and external events, paired with strong budget preparation and financial analysis skills.
• Proficient in Microsoft Office, conference room management software, and AI tools (e.g., ChatGPT, Claude), with experience in document management and emergency notification systems a plus.
• Highly organized and proactive, with strong problem-solving, communication, and relationship-building skills, and the ability to manage multiple priorities under deadline pressure.
• Demonstrated accountability and initiative in driving continuous improvement, with flexibility to adapt work schedule as needed to meet business demands.
• This role is on-site 5 days per week.

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• About Us:
• Inclusion + Engagement:
• Commitment to Pro Bono:
• The MoFo Foundation:

MoFo…