Technical Program Manager – Strategic Initiatives

The Technical Program Manager (TPM) will lead strategic initiatives that deliver integrated technology solutions across John Hancock Insurance. This role offers the opportunity to shape complex, high-impact programs spanning product enablement, distribution, policy administration, servicing, and operations. The TPM will partner with business initiative owners, product owners, and technology leaders to align capabilities, capacity, and investment with commitments across the insurance value chain.

The role will translate business, product, regulatory, and customer needs into coordinated development, testing, implementation, and business‑readiness plans while ensuring delivery on schedule, within budget, and with strong risk management. Success requires someone who can connect business outcomes with technology execution, navigate effective‑date‑driven product changes, and lead across multiple platforms and stakeholder groups.

Initiative management:
Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post‑launch support across policyholder, producer, and operations journeys. Initiative Delivery:
Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post‑initiative evaluation, to meet scope, budget, schedule, regulatory, operational‑readiness, and customer commitments. Technical expertise:
Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software

delivery

Cross‑functional leadership:
Providing cross‑functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. Technical risk management:
Identifying and mitigating technical risks that could impact project success Value Creation: works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery. People & Culture:
Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team

3-5 years of technical program management expertise in related field

3+ years delivering technology solutions in the life & annuity (L&A) insurance industry (required), with direct exposure to policy administration and supporting policyholder, agent/producer workflows (new business, underwriting, illustration, application submission) and downstream capabilities (preferred).

3+ years experience with administration platforms including but limited to Verisk FAST and Hexure Fire Light/Foresight.

Familiarity with L&A insurance-related regulatory and business concepts and the operational cadence of product changes.

Excellent organizational and problem‑solving abilities to manage through creative tension

Influencing and execution the work without direct management of resources

Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options and execution

Comfortable with leading communications including presentations to senior leadership, sponsors and stakeholders for business cases and roadmaps

Demonstrated experience managing complex releases that include product/rate/assumption updates and effective‑date driven changes, coordinating business readiness and producer communications.

Project…