Operations Manager

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For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform.

In return, we’ll help you build a career that you can feel passionate about.

We are seeking an experienced Operations Manager to join our Insourcing Solutions team, locatedin Boston, MA within the Charles River Accelerator & Development Labs (CRADL) animal facilities. In this role you will oversee and manage all aspects of the (CRADL) facilities, staff, and partner with senior management to achieve short- and long-term goals for the CRADL organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages and ensures the daily husbandry and support assignments meet organizational standards & client expectations.
• Personnel management activities such as: mentorship, personnel actions, training & development, providing regular direction and feedback on performance, disciplinary actions, delivering annual performance and salary reviews. In coordination with Human Resources representative, conduct interviews, assist in recruitment efforts, investigate personnel problems, and respond to employees in accordance with company policies and procedures.
• Communicate with clients, participate in reoccurring client meetings. Serve to support key clients and assist in driving sales by supporting prospective client through presenting site capabilities or providing tours as needed.
• Provide support to technicians in the absence of the supervisor for the following tasks as needed.
• Assist with organizational goal setting and monitor high-level project deliverables.
• Assist in Program Description review and editing. Lead and participate in all AAALAC accreditation activities for the site and the organization, ensuring site, client and employee readiness.
• Oversee site capital and expense budgets.
• Assist management with site forecasting, budget planning, client services and financial impact of client plans.
• Manages lists of site and equipment needs/improvements for all CRADL sites to assist in budget management.
• Collaborating with internal and external Veterinarians on monitoring animal welfare trends, reducing instances, and ensuring standards of welfare excellence.
• Ensure site is utilizing digital tools and review data generated for client invoices.
• Oversee facility maintenance/repairs and preventative maintenance schedules.
• Respond or direct after-hours emergencies / requests as necessary to ensure smooth facility operations and client satisfaction.
• Generate and submit internal operational reports in the required formats and time frames as required to ensure compliance and business performance. Report to the Manager or designee any operations related issues.
• Participate in the development and implementation of organizational and site specific standard operating procedures (SOP's), in compliance with all state, federal and industry requirements.
• Work with other CRADL site peers to troubleshoot operational efforts for issue resolution and participate in providing innovative solutions to enhance operations.
• Partner with the veterinary science team to ensure compliance with biosecurity policies and
  procedures, IACUC required training and competency, IACUC non-compliance and/or animal welfare concerns.
• Lead and participate in all IACUC semi-annual activities including being responsible for follow-upactions for the site and the organization.
• Lead all Internal & client audit…