Vice President of Clinical Operations

The Vice President of Clinical Operations is a senior operational leader responsible for executing strategic priorities and directing the daily operations of Vitra in alignment with the goals and objectives of the organization. The Vice President of Clinical Operations reports to the Chief Executive Officer and leads operations across the communities Vitra serves throughout the state of Massachusetts.

The Vice President of Clinical Operations provides leadership and guidance to regional directors and managers, with oversight of the organization's core business operations, including healthcare delivery and Care Access.

• Collaborates with the CEO and executive team in achieving deliverables aligned with organizational vision, operations strategy, and financial stewardship.
• Collaborates with the C Suite and Senior Management team on strategic planning, developing goals and objectives, and priority setting.
• Cultivates and sustains a culture that embraces engagement, teamwork, and accountability while exemplifying their areas of responsibility and leadership excellence.
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and operational excellence.
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met.
• Utilizes data to lead changes and sustainable results.
• Knowledgeable of federal, state, and local laws and regulations, and proactively leads operations within compliance standards.
• Promotes clinical excellence and leads client satisfaction initiatives.
• Develops and mentors leaders within the organization.
• Build and maintain relationships with other professionals and organizations in the industry.

• In collaboration with direct reports guides day to day operations and process improvement initiatives
• In collaboration with direct reports, strategically manages, organizes, and coordinates employees from different departments and locations to ensure efficiency.
• Utilize clear operational metrics to drive performance; develop best practices (with understandable data) to support effective decision making and accountability.
• Review the operations management structure; assess current leaders and develop and implement individual professional development plans, as needed.
• Leads the development of operational policies and procedures to ensure the smooth running of the organization.
• Design and implement models to measure program metrics and impact.
• Analyze internal operations and identify areas for process improvement.
• Ensure satisfaction and mutually beneficial relationships with program partners.
• Monitor performance with tracking software and take corrective measures when necessary and prepare detailed updates and forecasts.
• Ensures productivity and budget standards are met for areas of responsibility.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• In collaboration with the CFO and finance team, develop the annual operations budget and staffing plan.
• Ensure financial success of areas of responsibility through close monitoring of revenue and expenses, smart financial decision-making, and collaboration with department heads.
• Oversee periodic assessment of current technology infrastructure and pursue the next level of information technology.
• Design, implement, and manage business operations to deliver and optimize revenue and earnings forecast accuracy and performance.
• Constantly monitor financial, customer, and employee performance, refine processes, and align resources for the customers’ ultimate success and business…