Service Manager
Listed on 2026-09-25
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Management
Maintenance Manager, Operations Management
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Service ManagerManagement Boston, MA, US
Salary Range: $90,000.00 To $ Annually
Job Title: Service Manager – Dot Block Location: Dorchester, MA Reports To: General Manager About Samuels & AssociatesAt Samuels & Associates, we believe that community, culture, and high-quality property management go hand-in‑hand . We are committed to building a team that represents a variety of backgrounds, perspectives, and skills .
Position OverviewWe are seeking an experienced, proactive Service Manager to lead daily maintenance and facility operations at Dot Block . In this role, you will oversee hands‑on maintenance, manage mechanical systems, lead a high‑performing service team, and ensure exceptional living and retail experiences for our residents and commercial tenants .
Key ResponsibilitiesProperty Operations & Maintenance: Oversee hands‑on maintenance, routine rounds, make‑ready apartment turns, groundskeeping, and emergency repairs across residential and retail spaces . Participate in a rotational on‑call schedule .
Mechanical & Life‑Safety Systems: Maintain HVAC, plumbing, electrical, BAS (Building Automation System), card access, camera systems, and life‑security equipment . Manage preventive maintenance programs and work order tracking via Yardi/CMMS .
Pool & Aquatic Operations: Manage daily pool operations, chemical balancing, health department compliance, vendor maintenance, and safety documentation .
Team Leadership: Recruit, train, schedule, and mentor a team of Service Technicians . Ensure full adherence to safety protocols, OSHA standards, and professional development .
Vendor & Project Management: Manage third‑party contractors, vendor contracts, scopes of work, purchase orders, COIs, capital improvement projects, and construction/fit‑out shutdowns .
Financial & Compliance Oversight: Assist the General Manager with annual operating/capital budgets, AP invoice reviews, utility reduction initiatives, and mandatory annual building inspections .
Customer Service: Maintain open communication with residents, retail tenants, and leadership, resolving work orders efficiently (target within 24 hours) .
Qualifications & RequirementsEducation: Bachelor’s degree from a four‑year college or university .
Experience: Minimum of 4 years in building operations and maintenance, with proven project management capability .
Technical Expertise: Working knowledge of commercial HVAC, electrical, plumbing systems, and Building Automation Systems . Ability to read construction drawings, blueprints, and specs .
Software Proficiency: Working knowledge of work order/preventive maintenance software (Yardi/CMMS preferred) and MS Office (Word, Excel, Outlook, PowerPoint) .
Financial
Skills:
Hands‑on experience with property budgeting and financial reporting .
Certifications (Preferred): CPO (Certified Pool Operator), Professional State HVAC Licensure, or LEED Certification preferred .
Work Schedule & CompensationSchedule: Full‑time (minimum 40 hours/week) . Weekly schedule varies based on property needs and may include evenings, weekends, and rotational on‑call coverage .
Salary: Commensurate with experience , $/year
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