Operations Manager - HEART of Communities

The Operations Manager is a primary driver of the HEART of Communities (HEART) program operations and site management with oversight of the frontline team. The Operations Manager is responsible for site operations and the technical and administrative systems that allow the program to sustain and scale. The Operations Manager provides oversight, leadership, and supervision to the HEART Community Wellness Advocate (CWA) and Outreach Team and is responsible for hiring, onboarding, professional development, and educational planning.

The Manager may also provide more intensive hands on support for CWAs working with challenging cases to help the CWA address social barriers and/or partner more effectively with community partners. The Operations Manager will collaborate regularly with the Program Leadership to ensure workflows, data collection, and resource allocation are optimized to meet the HEART program objectives.

• CWA& Outreach Team Oversight :Oversee day-to-dayoperationsof the Community Wellness Advocate and Outreach Team, providing daily guidance and hands on support,scheduling and timecard management, hiring, recruiting, and performance monitoring.(20%)
• Clinical Integration:Coordinate with Nurse Practitioner and care team to ensure seamless patient transitions between medical care and community resources. (10%)
• Program Logistics & Flow Management:Manage the physical and virtualprogramoperations,coordinatingandmaintainingtheclinic schedules,protocols,supplies, and staffing needed fordaily operations.(50%)
• Workflow Implementation:Execute the operational protocols designed by the Program Director, ensuring they are practical and effective for the frontline staff. (10%)
• Quality Improvement Monitoring&Reporting:Utilize reporting tools tomonitordailyprogramactivity metrics and report out to the Program Directors to ensure patient touchpoints,enrollment, and outreach targets are consistently met.(10%)

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.

The above is not intended torepresentan exhaustive list of accountable duties and responsibilities required).

Bachelor’s Degree of Arts or Science or equivalent work experience.

Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.

Bachelor's Degree or equivalent plus 5-7 years of related experience Must have at least3yearsofprogressivemanagementor leadership experience.

Community Health Certification (CHW) upon hirepreferredOR obtain certification within 1 year of hire

• Ability to work collaboratively inmedicalmatrix team, and the ability to adequatelyrepresentneedsof medical services, and work with multiple care team providers.
• Comprehensive knowledge of clinical operations and human resources policies and procedures.
• Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices andleadingby example.
• Able to prioritize and manage multiple projects simultaneously and produce expected results.
• Demonstrated knowledge of healthcare systems, community resources, community health programs, and the Community Health Worker (CHW) workforce, including the impact of language, culture, and socioeconomic factors on health outcomes.
• Demonstrated ability to develop, implement, and manage community-based programs, including experience with training, team building, community partnerships, advocacy, and cross-functional collaboration.
• Highly developed skills using personal…