Manager, Reliability and Observability

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About UsZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview This role manages supervisors and professional SREs to deliver reliability, availability, and performance outcomes for mission‑critical services. Owns a domain SLO framework, reliability roadmaps, and incident/DR playbooks; drives automation to reduce toil and increase engineering leverage. Builds cross‑functional alignment with product/dev/security on reliability requirements in design and releases.

What You’ll Do:

Lead, mentor, and manage a team of professionals to deliver outstanding service.

Oversee design/operation of scalable, reliable infrastructure and ensure proactive monitoring, incident response, and capacity planning.

Implement and govern SLO/SLI practices and error‑budget policies with product/engineering.

Own BC/DR strategy and validation for owned services and ensure audit‑ready evidence of tests.

Drive automation (IaC, config‑as‑code) and deployment safety (canary/blue‑green).Provide real-time coaching and feedback to team members to improve service quality and efficiency.

Handle escalated and complex issues and resolving promptly to maintaining excellence.

Monitor compliance with policies and procedures, including data security and regulatory requirements.

Leverages influencing and negotiation skills across the enterprise to achieve business goals, cost-effective and innovative shared solutions.

Partners with leadership team to develop people priorities and plans, that align with organizational strategies.

Provide training, support, and development opportunities to team members to ensure high performance and engagement. Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

What You’ll Bring to Zelis:
Typically has Bach. +8 yrs.;  Masters +6 yrs. Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional conferences, Collaborates externally

Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.

Proven experience in managing teams.

Excellent communication and leadership skills.

Ability to manage multiple priorities and deliver results.

Ability to translate strategy into execution.

Deep familiarity with cloud (AWS/Azure/GCP),…