Business Office Manager

Business Office Manager – Care Village West Roxbury and Care Village Mattapan Skilled Nursing Facilities

Location:

West Roxbury, MA

We are seeking an experienced, detail-oriented Business Office Manager to join our skilled nursing facility team in West Roxbury, MA. This is a key leadership role responsible for managing all business office operations to ensure accurate billing, efficient financial processes, and exceptional customer service for residents and families.

• Oversee daily business office operations, including billing, collections, A/R, A/P, and payroll coordination
• Manage resident financial files, insurance verifications, Medicaid/Mass Health applications, and census data
• Ensure accurate and timely month-end reporting
• Serve as the primary resource for residents and families regarding financial questions
• Collaborate with nursing, admissions, and administration to maintain smooth operational workflows
• Maintain compliance with all state, federal, and facility policies
• Supervise and support business office staff as needed

• Previous experience in a skilled nursing facility or healthcare business office required
• Strong knowledge of Medicare, Medicaid/Mass Health, Managed Care, and other third-party payer reimbursement
• Proficiency with long-term care billing systems (e.g., PCC)
• Excellent communication, organizational, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

• Supportive and collaborative leadership team
• Competitive salary and comprehensive benefits package
• Opportunity to make a meaningful impact on residents and families
• Stable, well-established facility with a commitment to quality care