Practice Manager- MGH Endoscopy Scheduling

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Lead Operations. Empower Teams. Drive Exceptional Patient Experiences. Join a collaborative healthcare team where your leadership and operational expertise will make a meaningful impact. As a Practice Manager, you will oversee the daily operations of a physician practice or small multi-site practice, ensuring efficient workflows, engaged staff, and a high standard of service for patients and providers alike.

• Lead and support administrative and clinical support staff across one or more practice locations.
• Manage staffing schedules, identify coverage needs, and coordinate replacements to ensure smooth daily operations.
• Recruit, onboard, coach, and develop team members while fostering a positive and accountable work environment.
• Monitor performance, conduct evaluations, and support employee growth through training and mentoring.
• Ensure compliance with HIPAA requirements, organizational policies, and mandatory training standards.
• Improve practice operations by evaluating workflows, implementing process improvements, and monitoring key performance metrics.
• Partner with practice leadership on budgeting, payroll oversight, and operational planning.
• Support patient billing and revenue cycle activities to ensure adherence to established procedures.

• 5+ years of supervisory or leadership experience in a healthcare, medical practice, or similar operational environment.
• Proven ability to lead teams, manage staffing, and support employee development.
• Strong organizational, problem-solving, and communication skills.
• Experience working with operational metrics, budgets, payroll, and administrative processes.
• Bachelor's degree in a related field preferred; equivalent experience may be considered in lieu of a degree.

This is an excellent opportunity for an emerging healthcare leader who is passionate about team development, operational excellence, and creating a positive experience for both patients and staff. You'll play a key role in shaping practice performance while working alongside dedicated clinical and administrative professionals. Bring your leadership skills, operational mindset, and passion for healthcare to a role where you can make a lasting impact every day.

Bachelor's Degree Related Field of Study required. Can this role accept experience in lieu of a degree? Yes

Experience Supervisory experience 5-7 years required and Experience working in a healthcare environment 5-7 years required

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

• Physical Requirements Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbi…