Director of Production Services & AI Platform Stability
Listed on 2026-10-06
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Management
BNY Mellon seeks a Director, Production Services Manager to own production stability, vendor relationships, and operational readiness for its contact center and AI automation platform. You will lead a team handling IVR, telephony, workforce management, speech analytics, voice biometrics, and virtual assistants.
As a senior leader, you will drive root-cause analysis, post-incident reviews, and corrective actions while coordinating across internal teams, vendors, engineering, and business
This posting is for the Director of Production Services & AI Platform Stability role at BNY Mellon, based in Boston, MA, United States.
The position is based in Boston, MA, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 190..
We aim to respond to suitable candidates as soon as possible.
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