Member-Centric Call Center Leader
Listed on 2026-10-07
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Management
Banking & Finance -
Customer Service/HelpDesk
Customer Success Management, Banking & Finance
Mass Bay Credit Union is seeking a Contact Center Supervisor to oversee day-to-day contact center operations, ensuring adherence to policies and delivering exceptional member service. You will lead, coach, and develop the contact center team, manage performance, and partner with branch administration to recruit, schedule, and evaluate staff while maintaining strong member relationships.
This role requires strong communication, multitasking, and the ability to drive improvements and safeguard
The Member-Centric Call Center Leader role at massbaycu is now open for applications in Boston, MA, United States.
Step into the Member-Centric Call Center Leader role at massbaycu in Boston, MA, United States and grow with us.
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