Senior Field Engineer; SFE

Senior Field Engineer

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Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award‑winning team specializes in delivering solutions for the most complex, large‑scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

At Diversified, we’re on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you’ll dive headfirst into big, complex, and rewarding projects that push the boundaries of what’s possible. Plus, you’ll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, set up and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed.

This position will mentor other FE’s and assist other FE’s through remote online support.

The Territory covers New England:
Must live within the Territory

• Commission systems in the field. Optimize all equipment settings to ensure the system operates as designed (audio, video, displays, control and networking).
• Work closely with the system programmer to ensure the control system functions without issues. Remote systems require programmers to load new code and troubleshoot.
• May be required to regularly lead a team on large projects.
• Provide simple code and touch panel updates under the direction of the assigned programmer.
• Keep current on technology, latest firmware updates, and common field issues.
• Diagnose known and new problems and formulate solutions.
• Mentor and provide remote assistance and support to other FE’s.

The field aspect complicates commissioning a system. The SFE needs a high level of knowledge on a wide variety of equipment and different manufacturers. Deep understanding of audio, video, control and networking systems is important. This position requires coordination with a wide variety of stakeholders to ensure success. Providing training and support for other FE’s and for the most complex systems and tasks requires an experienced person with exceptional people skills.

The SFE typically will be working alone after the installation is substantially complete, but still will coordinate with other team members to ensure a smooth project completion and good communication. Project managers, engineers and others will be available to answer questions.

Physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a…