PR Communications Operations Specialist

About the Role

The Communications Operations Specialist serves as a critical operational partner within the Boston Symphony Orchestra’s Public Relations and Strategic Communications function, supporting systems, workflows, coordination, reporting, and execution infrastructure to enable efficient, responsive, and strategic communications.

Media Operations, Reporting, and Communications Support

• Coordinate media operations for concerts, institutional announcements, special initiatives, executive appearances, and organizational events.
• Manage media credentialing, press ticketing, interview scheduling, media requests, and related press logistics.
• Monitor print, digital, broadcast, and social media coverage related to the BSO, Boston Pops, Tanglewood, and affiliated initiatives.
• Produce recurring media reports, coverage summaries, analytics tracking, and reporting materials to support departmental planning and strategy.
• Maintain media databases, distribution systems, archives, press lists, and communications records.

Content and Digital Asset Coordination

• Assist with drafting, formatting, organizing, and distributing press releases, media materials, briefing documents, media kits, and supporting communications content.
• Coordinate photography scheduling, media asset organization, digital content libraries, and archival systems.
• Ensure communications materials and digital assets remain organized, accessible, accurate, and operationally aligned.

Cross‑Functional Coordination and Department Support

• Collaborate with Marketing, Development, Education, Artistic Planning, TLI, Human Resources, and other teams to support communications‑related operational needs.
• Assist with coordination surrounding institutional announcements, leadership communications, media opportunities, and special initiatives.
• Support departmental responsiveness and execution continuity during sensitive or high‑profile institutional periods.

Communications Operations and Workflow Coordination

• Support and maintain departmental workflows, communications calendars, tracking systems, operational processes, and coordination mechanisms.
• Coordinate timelines, deliverables, scheduling, approvals, and communications logistics across multiple projects and institutional priorities.
• Maintain operational consistency, responsiveness, and coordination during periods of heightened activity, institutional visibility, or organizational complexity.

Department Support and Operational Effectiveness

• Support budget tracking, invoice coordination, vendor administration, and communications‑related operational processes.
• Manage recruitment, onboarding, administration, and supervision of an annual internship program.
• Identify opportunities to improve operational efficiency, coordination systems, and communications support processes over time.

• 3–5 years of experience in communications, public relations, media operations, marketing, or related fields.
• Experience in arts, culture, nonprofit, or mission‑driven organizations preferred.
• Excellent organizational and project management skills.
• Strong writing, editing, and communication ability.
• Ability to manage multiple projects and deadlines simultaneously.
• Collaborative and service‑oriented mindset.
• High attention to detail and operational follow‑through.
• Ability to maintain professionalism and discretion in sensitive environments.
• Comfort operating in fast‑paced, highly visible, and evolving organizational environments.
• Proficiency with Microsoft Office Suite and familiarity with communications and media tracking platforms preferred.

The position is based in Boston with regular in‑person presence required at Symphony Hall and institutional events. Evening, weekend, and summer work at Tanglewood in Lenox, Massachusetts, is required during the Tanglewood season.

$65,000 – $70,000 per year.

The Boston Symphony Orchestra is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.