Associate Director, Internal Communications, Advancement Communications

Associate Director, Internal Communications, Advancement Communications

Reporting to the Managing Director of Strategic Communications, the Associate Director of Internal Communications is a key member of the Strategic Communications team within Boston University Advancement. This role is ideal for a communications professional who enjoys both the structure of project management and the creativity of storytelling—someone who can turn organizational priorities into clear, engaging, and consistent communications delivered across multiple channels.

The Associate Director will lead the development and execution of Advancement's internal communications program, helping shape how information, strategy, and culture are shared across the division. Working closely with the Managing Director and collaborating with colleagues throughout Advancement, this individual will manage the internal communications calendar, create content for the division's Staff Hub and division-wide newsletter, and support executive communications that reinforce the Senior Vice President's vision and priorities.

Through thoughtful planning and compelling messaging, they will help foster transparency, alignment, and engagement among staff.

The ideal candidate brings experience developing internal communications strategies and managing content across multiple platforms in a dynamic, collaborative environment. They are equally comfortable writing executive messages, producing digital content, managing editorial calendars, and coordinating communications workflows. Experience in higher education or advancement is welcomed but not required; candidates with strong internal communications experience from other industries and a demonstrated ability to learn new organizations and audiences are encouraged to apply.

Position Responsibilities:

Internal Communication Strategy and Program Development (30%)

• Partner with the Managing Director to develop, implement, and continuously evolve Advancement's internal communications strategy and program, creating a framework that promotes timely, transparent, and engaging communication across the division.
• Develop and maintain a strategic communications calendar and editorial governance standards that ensure consistent voice, tone, and messaging across internal channels and audiences.
• Monitor emerging tools, platforms, and best practices in internal communications and digital engagement, recommending enhancements that improve reach, effectiveness, consistency, and the overall staff experience.
• Develop and maintain reusable messaging frameworks, templates, editorial standards, and communications resources that improve efficiency, consistency, and quality across internal communications.
• Measure the effectiveness of internal communications through analytics, staff feedback, and engagement metrics, using insights to continuously improve communication strategies and channel performance.

Content Strategy and Channel Management (40%)

• Lead the planning, development, and management of internal communications content, including conceptualizing, writing, editing, approving, and publishing communications for a variety of audiences and channels, from division-wide announcements to team-specific updates.
• Lead content strategy and day-to-day management of the Staff Hub (Advancement's internal digital platform), convening section owners, monitoring analytics, and continuously improving content quality, structure, usability, and engagement.
• Create, manage, and continuously enhance a recurring internal newsletter (or similar editorial publication) that keeps Advancement staff informed about division priorities, organizational updates, achievements, and community highlights.
• Draft and refine staff-facing materials supporting All Hands meetings and other division-wide communications—including presentations, remarks, talking points, FAQs, and supporting materials—in partnership with the Managing Director.
• Support the Managing Director in communicating the Senior Vice President's strategic vision, priorities, and key messages across staff-facing channels, ensuring messaging is timely, clear, consistent, and aligned across…