Account Manager

The Account Manager will provide support in a client-facing role to our Client Services Team. You will guide clients in making informed business decisions by presenting and delivering top performing media strategies and campaigns.

The Account Manager will also interface with and utilize other departments within the agency (Analytics, Media Buying, Accounting, Strategy & Communications Planning), and apply marketplace knowledge when developing knowledgeable campaign strategies.

• Initial point of contact for client when in a client-facing role; leading client calls with results, updates, budgets, troubleshooting questions, etc.
• Actively lead client kick-off meetings and communicate media strategy and development
• Develop media proposals and build out test schedules for clients utilizing performance history
• Manage the execution of the media schedule and media optimization to deliver against client budgets and performance KPIs
• Communicate regularly and effectively with internal teams regarding status of campaigns and scheduling
• Interfaces accordingly with Media Buyers and client to execute against proposed plan
• Manages timeline of deliverables by keeping owners on track (Analytics, Client, Business Development…)
• Managing client payments per terms of signed contract agreements
• Establishes client reporting metrics and prepares for weekly performance calls; provides campaign insights and program roadmap
• Quality control oversight of data output for media campaign results (VP, attribution, dashboard) to ensure proper reporting is executed
• Utilize understanding of market and media landscape (category, consumer, competition, creative... etc.) when providing strategic recommendations for their campaigns/programs

• Individual will be confident in speaking to our full suite of agency services to identify incremental growth opportunities and access to the right talent (Digital, Creative, Analytics)
• Support Growth Team with new business efforts and recommendations for testing strategies

• You work well under pressure, while maintaining accuracy, strict confidentiality, and a professional demeanor
• You are approachable and enjoy interacting with people at all levels of the organization and fostering strong cross-functional teamwork, and can do so effectively
• You work well in a collaborative environment as well as individually
• You have strong interpersonal communication skills, both written and verbal
• You are detailed oriented, well organized, and able to thrive in a deadline-driven environment
• You have a desire and ability to thrive in a fast-paced environment
• You are self-motivated and self-aware; inquisitive, proactive & strong initiative (learns/ask questions, applies, grows)

• Engages with other internal/external resources on an as needed basis
• Mentor and develop junior team members, Account Executives and Account Coordinators
• Some travel may be required

• Minimum 4 years’ experience in account management, preferably in a media, performance marketing or direct response capacity
• You have a proven track record of account success and a reputation for excellence and organization
• You can manage multiple projects with short timelines in a fast-paced dynamic environment and experienced in managing projects from concept to completion

• Bachelor’s degree in marketing, Advertising, Business or related field of study preferred
• You have experience with media buying, traffic, data operations, invoicing, sourcing, and analytics a plus
• You are proficient in Microsoft Suite and especially Excel and Microsoft Power Point
• Knowledge with…