Senior Community Manager

Bring Optimism To The Front Lines

You'll model humanity, even online, and show our community what it looks like to lead with gratitude and good energy.

At Life is Good, social media isn't a stage. It's a gathering place. A campfire. A space where real humans share hope, humor, courage, funny moments, tough days, and tiny wins.

We're looking for someone who understands community not as a metric, but as a living, breathing group of people who want to feel connected. You'll bring warmth, humanity, curiosity, and optimism to every interaction—and help our influencers and ambassadors do the same.

If you can meet people where they are and elevate their presence with your words and your authenticity, you might be exactly who we're looking for. Someone who doesn't just monitor a comment section but creates connection, someone who can respond with humanity at scale and keep our digital community grounded in optimism—especially on days when the internet forgets to be kind.

You'll help us join conversations that stand out for their meaning—and gracefully skip trends and topics that don't align with who we are.

Wondering why this amazing opportunity came about? Well, after nearly a decade of dedicated success, our person gets to grow her career closer to home with our gratitude and high fives.

Required experience and qualifications (please highlight in your answers):

• You have 4-6 years of prior direct experience in community management, influencer marketing, or social media at a brand or agency.
• Proven success managing ambassador or creator programs at scale
• Strong organizational and communication skills with an ability to manage multiple projects
• Experience with tools such as Traackr, Four Sixty, Emplifi, and Meta Business Suite
• Deep understanding of social platforms, trends, and community engagement best practices
• Data-informed mindset: able to interpret metrics, identify insights, and make recommendations
• A genuine passion for storytelling, optimism, and building authentic human connections

Important details:

• This application requires a significant commitment to answering specific questions. You may want to compose your answers outside of this app and paste them once you're satisfied with your composition, spelling, grammar, and tone. We can't consider applications without answers.
• Our market-based compensation strategy determines base pay for our jobs. You can use any of the publicly available tools to predict what you might earn here. All permanent roles are eligible for an annual bonus based on company performance, to which you will make a significant contribution.
• This role is based in Boston. You'll work on-site Wednesdays and Thursdays each week
• Everyone who applies will get a response from a human. Though we love and use AI regularly, you're about to put a lot of heart and skill into this application and deserve a human response. You'll get one.

Your objective:

Our community is the heartbeat of the brand. From our 800+ brand ambassadors to the everyday optimists who share their stories online, our community fuels nearly everything we do. We're looking for a passionate and organized Senior Manager to lead our incredible community ecosystem. This role sits at the intersection of creativity and connection: part relationship builder, part strategist, part problem-solver.

You'll be responsible for nurturing our community across ambassadors, influencers, and social channels, ensuring every interaction sparks positivity and deepens connection to the Life is Good mission.

Your job:

Community & Ambassador Leadership

• Solely lead our Brand Ambassador program - managing the end-to-end process
• Coordinate seasonal product boxes, shipments, and ensure timely and accurate delivery
• Build and maintain personal relationships…