Community Engagement Specialist, Harvard Innovation Labs

Community Engagement Specialist, Harvard Innovation Labs

The Community Specialist owns the relationship with our students in the Harvard Innovation Labs ecosystem. The Community Specialist acts as a community communications strategist, creating systems and campaigns that engage members, build community, and create responsive and customized experiences for students. The role is responsible for cultivating a strong sense of engagement and participation among all Harvard Innovation Labs (HIL) members and offers support by performing a variety of complex administrative and support duties to enhance the HIL programs and resources.

This includes building and managing the day-to-day experience of participants using i-lab resources, coordinating communications across different channels, and developing and executing community-related programming. The role reports to the Assistant Director, Programming and Member Experience.

Responsibilities include:

• Development and management of the student I-lab community and its 3000+ active members, including application cycle promotion, a weekly newsletter, i-lab member Slack work spaces, events planning, and customer service for program participants in collaboration with Operations and front desk teams.
• Ensuring that student members are connected, supports collaboration across Harvard Schools, and develops programming and systems to ensure that participants can communicate and collaborate with each other.
• Managing inquiry processes from prospective student members, developing communications to convert applicants into members, and guiding students through the application/membership funnel.
• Fostering a positive and collaborative community through daily engagement with students. Monitoring news, happenings, feedback, struggles, and wins. Overseeing development and synthesizing data from customer surveys, feedback, focus groups, and other data sources to provide insights, support decision-making, and inform program improvements and strategy. Designing and executing regular "pulse checks" of the community (e.g., short surveys, quick interviews) and translating qualitative and quantitative data into clear, actionable recommendations for the team.
  
  Constantly seeking opportunities to serve students better and streamline administrative operations.
• Planning and executing community-related programming such as welcome events, end of term events, sub-community sessions, lunches, dinners, and other programming that brings the community together. In total, supports ~30-40 events throughout the academic year in close collaboration with the Events and Operations teams, who lead event production and logistics.
• Designing, launching, and managing student-facing initiatives that bridge the gap between HIL and the broader student community, such as a Student Ambassador program. Recruiting, onboarding, and supporting student ambassadors and other student leaders to extend the reach of i-lab programs across campus.
• Managing and supporting the administration and execution of new programs/ community engagement opportunities: cross-university innovation mixers, collaborations with Harvard stakeholders (student clubs), and external partners (AWS Next Gen).
• Managing and overseeing the Ingenuity Award program as part of the President's Innovation Challenge, including timeline, application process, venture evaluation process, and supporting programming such as pitch practice.
• Developing and executing strategy to effectively communicate opportunities, events, resources, and applications to students while managing the overall editorial calendar for Student i-lab Member communications (in partnership with HIL marketing + communications team). Gathering useful information and resources for students, synthesizing and writing clear outputs that drive information and attendance, such as newsletters, event promotions, engagement tracking and RSVPs.
• Serving as the primary liaison for the student track of the President's Innovation Challenge (PIC) and Ingenuity Award finalists. Managing direct communications with the student finalist teams to gather promotional materials and share detailed workshops and schedules. Planning Ingenuity Award-specific programming (pitch sessions, orientation, finalist announcement, etc.).
• Tracking engagement in student workshops and events: event registrations, attendance, and student surveys.
• Supporting the creation and execution of marketing collateral from the student perspective and making recommendations…