Account Supervisor

The Account Supervisor (AS) is a brand champion, demonstrating strong ownership of the brand and keeping the focus on brand success. Often, an AS has toward mastering the following seven core competencies.

• Develops and maintains harmonious client relationships
• Has daily contact with the key client contacts
• Ensures client is kept apprised of status of all jobs and ongoing progress
• Ensures documentation and correspondence are issues promptly and accurately
• Attends all client meetings/conventions/market research and handles timely follow-up
• Delivers recommendations for programs, big ideas, and incremental income
• Represents agency POV
• Handles objections well and defends agency position/work
• Acts as arbiter and solves problems as needed among the account team
• Seeks opportunities to continually strengthen quality of client relations

• Ensure all members of the brand team keep focused on what's best for the brand
• Thoroughly understands the brand positioning
• Challenges strategies, client direction, market research results, programs or ideas that are not aligned with the brand positioning
• Ensures all strategies, creative, and tactics developed support the brand positioning
• Continually seeks brand building opportunities/ways to overcome obstacles
• Demonstrates passion for the brand and commitment to maximizing its success
• Celebrates brand achievements with the team

• Possesses an intimate knowledge of the market to which their brand belongs
• Thoroughly understands the product and its performance
• Analyzes and extracts pertinent findings/issues from all available marketing data
• Understands the objectives and outcomes of common market research methodologies
• Appropriately interprets market research data
• Actively participates in strategic development
• Develops or contributes to development of copy strategy/positioning
• Ensures development of a strategic communications plan with alignment between issues, strategies programming
• Understands and appropriately utilizes agency strategic tools

• Leads creative and account teams in the development of breakthrough creatives
• Ensures high quality agency output, reflective of consistently superior creative product
• Contributes to the development of the creative product/campaign
• Recognizes world-class creative and sells it persuasively
• Constructively reviews creative to enhance its impact on building the brand
• Manages objections to the creative product and ensures proper interpretation of client comments
• Champions the creative product

• Understands income sources and client compensation structure
• Maintains financial control of all client work (estimates, jobs, fees, billing)
• Manages client demands versus budget
• Assists in financial control of account, both manpower utilization and profitability
• Generates project lists for fee development and initiates fee development
  
  Prepares forecasts and updates regularly
• Identifies opportunities to realize incremental income

• Spearheads preparation of strategic options, copy strategy and creative
• Fosters teamwork and resolves conflict
• Motivates brand team members to give optimum attention to all levels of detail
• Provides clear direction and establishes expectations for subordinates
• Delegates tasks as appropriate while ensuring quality meets agency standards
• Evaluates performance of account team members and makes developmental recommendations
• Demonstrates receptivity to developing managerial skills
• Knows when to ask for help
• Identifies and pursues new hire opportunities

• Client and brand knowledge
• Advertising acumen
• Excellent interpersonal and listening skills
• Exercises good judgment
• Works well with others; team player
• Manages time well
• Excellent verbal and written skills
• Solid presentation skills
• Professional conduct
• Demonstrates passion for the brand and creative product