Tourism Coordinator

• Act as a liaison and touchpoint between all shoppers, visitors, tourism partners, Center vendors and Prudential Center Management.
• Assist Tourism Manager with outreach to area tourism and hospitality professionals, attending industry events and meetings as needed.
• Assist with the execution and implementation of retail/office/tourism related marketing, events, promotions, and social media communications as delegated by the Marketing Department.
• Review and respond to customer inquiries, coordinating with internal teams, retailers and service partners as needed.
• Monitor and manage online business listings, responding to customer reviews and questions and escalating operational concerns to the appropriate teams.
• Plan and execute assigned tourism events and programs, marketing programs, including project schedules, vendors, contracts and agreements, budgets, staffing, marketing assets, retailer participation, day-of logistics and post event recaps.
• Own the maintenance, accuracy and optimization of the Prudential Center website, including managing website analytics and preparing quarterly performance reports.
• Coordinate with Prudential Center Management, Property Management, retailers, vendors, service providers and other partners to ensure assigned initiatives are delivered effectively and in alignment with Center objectives.
• Develop creative concepts for marketing/tourism advertising campaigns and coordinate the design and production of marketing materials in partnership with Graphic Design team.
• Maintain assigned projects, deadlines, agreements, budgets and financial requirements within the team’s work-management system.
• Manage Concierge Desk media wall and retail digital signage, including scheduling, uploading of advertisements, and working with BXP IS team in troubleshooting technical issues.
• Oversee production and inventory of tourism and concierge marketing materials distributed via digital signage brochure panels and at the Concierge Desk.
• Support Prudential Center Garage marketing initiatives, including promotional materials, paid advertising, digital content, signage and way finding.
• Provide staffing assistance for Prudential Center public and office client-related events.
• Build and maintain positive relationships with retailers, coordinating programs, promotions and marketing opportunities that highlight retailer offerings and increase participation in Prudential Center initiatives.
• Support retailer communications and engagement initiatives, retailer meetings and assigned promotional opportunities.
• Develop turnkey retailer participation materials for assigned events and initiatives and maintain accurate tracking of commitments, deliverables and results.

Tourism Marketing & Operations

• Act as a liaison and touchpoint between all shoppers, visitors, tourism partners, Center vendors and Prudential Center Management.
• Assist Tourism Manager with outreach to area tourism and hospitality professionals, attending industry events and meetings as needed.
• Assist with the execution and implementation of retail/office/tourism related marketing, events, promotions, and social media communications as delegated by the Marketing Department.
• Review and respond to customer inquiries, coordinating with internal teams, retailers and service partners as needed.
• Monitor and manage online business listings, responding to customer reviews and questions and escalating operational concerns to the appropriate teams.
• Plan and execute assigned tourism events and programs, marketing programs, including project schedules, vendors, contracts and agreements, budgets, staffing, marketing assets, retailer participation, day-of logistics and post event recaps.
• Own the maintenance, accuracy and optimization of the Prudential Center website, including managing website analytics and preparing quarterly performance reports.
• Coordinate with Prudential Center Management, Property Management, retailers, vendors, service providers and other partners to ensure assigned initiatives are delivered effectively and in alignment with Center objectives.
• Develop creative concepts for marketing/tourism advertising campaigns and coordinate the design and production of marketing materials in partnership with Graphic Design team.
• Maintain assigned projects, deadlines, agreements, budgets and financial requirements within the team’s work-management system.
• Manage Concierge Desk media wall and retail digital signage, including scheduling, uploading of…