Program Manager, Massachusetts Promise Fellowship

About the Opportunity

The Massachusetts Promise Fellowship (MPF) is a full‑time Ameri Corps program housed out of the Office of Community Service and Civic Engagement at Northeastern University. The Program Manager works as part of the Fellowship staff team to support 40 full‑time Ameri Corps members serving statewide, attending monthly Fellowship meetings and events, and building positive relationships with Fellows.

• Attend all Fellow meetings, retreats, and events.
• Manage and support a portfolio of 10–14 community partner sites and Fellows through regular check‑ins, site visits, and progress reports.
• Lead 10–14 Fellow site visits annually.
• Serve as a mediator for personnel matters, including conflict management, disputes, and performance management.
• Manage and support all Fellows in successfully completing program requirements.
• Manage 1–2 Senior Fellows.
• Oversee program work‑study students.
• Co‑lead trainings for members on leadership development and program requirements.

• Lead program data collection requirements.
• Collect, assess, and compile Fellow and program accomplishment data.
• Disseminate pre‑ and post‑survey tools, manage collection processes, and conduct statistical analysis.
• Track program outcomes and ensure compliance with federal funders.
• Complete required Ameri Corps reports.
• Design reports and communications focused on program impact.
• Monitor program compliance related to member timesheets, reporting, and documentation.
• Support Fellows in completing data collection requirements.
• Lead evaluation and reporting trainings for Fellows and community partner sites.
• Provide ongoing technical assistance on evaluation requirements.
• Manage the Fellow service hour tracking system, monthly reporting, and program evaluations.
• Lead external evaluation activities with evaluation consultant.
• Facilitate evaluation meetings.
• Create and finalize surveys, disseminate to Fellows, and conduct preliminary data cleaning.
• Support Director in writing annual federal grant application.

• Lead a Martin Luther King Jr. Day of Service and Leadership event in partnership with host sites and members.
• Develop grant processes, manage logistics, oversee project completion, and provide ongoing support.
• Market events and support project execution.

• Lead annual recruitment efforts to identify and select 40 Ameri Corps Fellows.
• Develop recruitment strategy, including application process, interviews, host site coordination, materials, tracking systems, and outreach efforts.
• Ensure compliance with Ameri Corps recruitment standards.
• Conduct information sessions for prospective applicants.
• Develop annual recruitment strategies, including social media promotion.
• Support Fellow onboarding processes.

• Serve as an integral member of the Community Service and Civic Engagement team.
• Attend regular department meetings.
• Support university events and initiatives through planning, coordination, and attendance.
• Assist in general departmental operations.
• Complete additional duties as assigned.

• Bachelor’s degree or equivalent experience.
• 3–5 years of relevant work experience.
• Experience supporting and coaching young professionals.
• Advanced organizational skills and strong attention to detail.
• Experience and interest in research, data collection, and analysis.
• Knowledge of or interest in principles and practices of evaluation and assessment.
• Strong analytical skills.
• Excellent time management skills.
• Mature and professional approach to work.
• Team-oriented mindset.
• Ability to receive and provide feedback.
• Willingness to learn and take on new challenges.
• Strong passion for and commitment to MPF’s mission of delivering resources to underserved youth and supporting the development of emerging community leaders.

• Ameri Corps and national or community service experience.
• High level of creativity.
• Strong sense of humor.

• Resume
• Cover Letter

Marketing and Communications

Northeastern has a comprehensive benefits package for benefit-eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement, and commuting & transportation.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Grade/

Pay Type:

107S
Expected Hiring Range: $53,615.00 – $75,728.75
Starting salary will depend on education, experience, location, knowledge, expertise, and skills, and will be compared to similarly situated employees. Salary ranges are reviewed regularly and are subject to change.