Dentistry and Ophthalmology Client Care Coordinator- Veterinary Hospital; evening shift

Dentistry and Ophthalmology Client Care Coordinator
- Veterinary Hospital; evening shift

Posted on January 20, 2026

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Angell - Boston, 350 South Huntington Avenue, Boston, MA 02130, USA

To fulfill client service needs, this full time 40‑hour, Sunday‑Thursday position covers second shift hours from 1‑9:30 pm.

This Client Care Coordinator is an essential part of our Dentistry and Ophthalmology services. You will work collaboratively with doctors, technicians, and support staff to ensure seamless delivery of excellent client service while a pet is hospitalized. The Coordinator will act as an integral point person for both clients and veterinary staff, liaising information, facilitating patient movement within the hospital, and providing our clients with a valuable resource during their pet’s hospitalization.

Ideal applicants will have at least 2 years experience in a hands‑on and/or client service role in a veterinary facility, animal shelter/humane society, or other animal related field. Relative experience in a human medical position is also welcomed. Substitutable experience includes 2 years in the hospitality or service industry.

THE POSITION

Join our team of Client Care Coordinators who facilitate client care from patient admission to discharge. They serve as a lifeline to clients during their pet’s hospitalization – providing status updates, sending patient photos, and addressing questions/concerns to ensure the client is comforted and informed during their pet’s care. This non‑clinical client service role is perfect for someone who excels in providing outstanding client service, but wants the opportunity to also work with animals in a less technical role.

SOME DUTIES INCLUDE

• Meet with clients at patient drop‑off and facilitate patient admission to the hospital, transporting the pet to their treatment areas.
• Follow the inpatient population to provide patient status updates to families via phone, email, or text.
• Provide photo updates and facilitate in‑person or video visits to families.
• Assist with creation of financial estimates prior to procedures.
• Celebrate patient success and offer kindness in the face of challenges and loss, demonstrating comfort care to patients and clients.
• Facilitate communication between the doctor and client during inpatient care, addressing questions, soothing concerns, relaying status and policies, and gaining permission for diagnostics or procedures including presentation of financial estimates.
• Facilitate patient discharge, reuniting the pet with its family and guiding the client through home care and medication instructions.

WHO WE ARE

Angell, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24‑hour emergency hospital, and as a tertiary referral center. Our Client Services Department is the hub of this busy hospital, where we will see approximately 90,000 animals this year.

APPLICANT REQUIREMENTS

• Excellent verbal and written communication skills.
• Proven excellence in client service.
• Knowledge of principles and processes of animal handling/patient care and common veterinary drugs.
• Focus on operational/organizational excellence.
• Demonstrates patience and empathy, strengths needed for this position.

REQUIRED QUALIFICATIONS

Associate’s degree or better in Animal Science or related field.

Eligible to attach a cover letter with your application.

PREFFERED EXPERIENCE

Previous work experience in a fast‑paced, multi‑veterinary hospital, emergency/referral practice or veterinary teaching hospital is a plus.

BENEFITS

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick and vacation time, employee discounts for pet health care and pet food needs, and free on‑site Boston parking.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.