Design Quality Manager

Design Quality Manager

Arup's purpose, shared values, and collaborative approach has set us apart for over 80 years, guiding how we shape a better world.

The Opportunity

The Design Quality Manager is responsible for leading and overseeing design quality management across projects, ensuring that all deliverables meet client requirements, applicable standards, and project quality objectives. The role combines practical design leadership experience with project quality management expertise to drive technical excellence, risk reduction, compliance, and continual improvement throughout the design lifecycle.

• Promote a culture of quality and technical excellence within project teams.
• Support Design Managers, Discipline Leads, and Project Managers in achieving project quality objectives.
• Ensure design processes are planned, implemented, and monitored throughout project delivery.
• Facilitate collaboration between disciplines to improve design integration and constructability.

• Establish and oversee design review, checking, verification, and approval processes.
• Ensure interdisciplinary reviews (IDRs), technical checks, and independent reviews are completed in accordance with project requirements.
• Monitor the resolution of review comments and design issues.
• Verify that design deliverables comply with contractual, regulatory, code, and client requirements.

• Develop and implement project-specific Design Quality Management Plans (DQMPs).
• Monitor compliance with the Quality Management System and project procedures.
• Identify quality risks and opportunities and implement appropriate controls.
• Support internal and external audits and management reviews.

• Apply previous Design Lead experience to guide design teams on effective project delivery practices.
• Provide advice on design planning, coordination, resource management, and deliverable development.
• Assist teams in addressing technical challenges, interfaces, and quality concerns.

• Analyze quality performance trends, including review comments, NCRs, audit findings, and lessons learned.
• Identify recurring issues and drive corrective and preventive actions.
• Promote the incorporation of lessons learned into future projects and design processes.

• Degree in Engineering, Architecture, or related discipline.
• 10+ years of design delivery experience, including experience as a Design Lead, Design Manager, Technical Lead, or similar role.
• 5+ years of quality management experience as a Project Quality Manager, Design Quality Manager, or equivalent on engineering, infrastructure, or multidisciplinary design projects.
• Strong understanding of design management, technical assurance, design governance, and quality management systems.
• Demonstrated experience in multidisciplinary design delivery, design coordination, and design review processes.
• Proven ability to integrate design leadership and quality management principles to improve project outcomes, reduce risk, and achieve client requirements.
• Excellent organizational, communication, stakeholder management, and problem-solving skills.
• Project Management Professional (PMP) certification or equivalent project management qualification preferred.
• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification (or willing to attain within the first year of employment) preferred.
• ISO 9001 Quality Management lead auditor training or certification preferred.
• Professional Engineer (PE/P.Eng.) registration or equivalent professional designation preferred.
• Formal training or certification in design management, risk management, or technical assurance preferred.

• Design leadership and technical excellence.
• Quality and risk management.
• Design assurance and governance.
• Interdisciplinary coordination.
• Problem-solving and decision-making.
• Stakeholder engagement and communication.
• Audit and compliance management.
• Continuous improvement and lessons learned management.

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