Service Quality & Metrology Manager
Listed on 2026-08-05
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Quality Assurance - QA/QC
Regulatory Compliance Specialist, Quality Control - QC Analysts/Managers, Quality Engineering, QA Specialist - Analyst/Manager
Service Quality & Metrology Manager
Location:
Boston, US
Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study.
Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. Our employees demonstrate, uphold, support, and model the Vaisala Values:
Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission. Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products.
As the Service Quality and Metrology Manager, you will own the quality systems and technical oversight for both the Industrial Measurement Calibration & Repair Laboratory and the Field Service business. You will ensure consistent ISO/IEC 17025 and ISO 9001 compliance, drive continuous improvement, and support high‑quality, reliable services for our customers. This is a hybrid position in our Burlington, Massachusetts office.
What'sYour Role?
Quality Systems & Compliance
- Manage quality of ISO/IEC 17025 accredited calibration services for both lab and field operations.
- Ensure compliance with the Quality Management System, ISO/IEC 17025, and ISO 9001.
- Interface with Regulatory Agencies and Certification Bodies as required.
- Lead and support internal and external audits, including corrective actions and closure of findings.
- Develop, maintain, and improve SOPs, work instructions, and quality procedures covering lab and field activities.
Technical Quality & Non‑Conformances
- Perform technical analysis of non‑conformances from lab and field service; lead root cause analysis and CAPA.
- Develop and continuously improve calibration methods and procedures; establish best practices used in both lab and field environments.
- Ensure compliance with uncertainty budgets and maintain calculations and related documentation.
- Perform and analyze quality control checks.
- Review calibration certificates for accuracy and compliance with internal, customer, and accreditation requirements.
Lab & Field Operations Support
- Serve as a technical and metrology subject matter expert for lab and field service teams.
- Possibly conduct external presentations.
- Ensure lab and field equipment are suitable, functional, and properly calibrated; recommend upgrades or replacements.
- Administer the equipment records in the asset database (Indy Soft).
- Develop and maintain training programs and competency requirements for lab technicians and field service engineers; maintain training records.
- Support customer inquiries and escalations related to service quality, calibration results, and compliance.
- Explore and oversee the implementation of new technologies and automation to improve calibration and service processes.
- Collaborate with EHS to develop and support EHS processes and safe work practices for field activities and lab operations.
- Collaborate closely with Operations, Engineering, Regulatory, Commercial, and Global/Regional Service teams.
Bachelor's degree in engineering, science, or related technical field, or equivalent combination of education and experience.
3–5 years of related experience in calibration, metrology, quality engineering, or service quality.
Preferably 2…
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