Quality Operations Program Manager - Document Control

The Role

The Quality Operations Program Manager role ensures the integrity, compliance, and management of Veeva’s processes within the Quality Management System (QMS). Serving as the process owner for document control, this role ensures processes are defined, monitored, assessed, and maintained across multiple product lines and regulated domains. It also serves as system administrator for the electronic Document Management System (eDMS) to align the delivered system with quality and company goals.

• Act as subject matter expert for the Document Control process area by owning the lifecycle management of quality processes and records
• Serve as System Administrator of Veeva’s internal electronic Document Management System (eDMS), responsible for system configuration, user administration, lifecycle management, and continuous improvement of the system and its governed processes
• Provide quality oversight on regulated activities and deliverables, such as process definition, validation testing, and product releases/changes for in scope products and systems
• Provide technical expertise, regulatory interpretation, and direction regarding federal regulations, and other quality system requirements
• Develop appropriate metrics and track effectiveness and productivity of applicable domain systems

• BS/BA in Science, Information Management, Engineering, related disciplines or equivalent industry experience
• 5+ years experience in a regulated quality role in Life Sciences
• Experience with Quality Management Systems (e.g., documentation and record management, training, change control, CAPA)
• Experience with electronic Document Management Systems (eDMS) and/or electronic Quality Management Systems (eQMS)
• Good understanding of GxP (GMP, GCP, etc.) regulations, principles of quality management systems in a regulated environment (21
  
  CFR 11, ICH Q10, QSR) and/or quality frameworks such as ISO
  9001
• Excellent process mapping, problem-solving, and communication skills to effectively convey technical and regulatory concepts

• Direct, hands‑on experience utilizing or administering Veeva Quality Cloud solutions (e.g., Veeva Quality Docs, QMS, or Training)
• Solid foundation in Quality Principles and Standards used in the design, development, testing, and maintenance of software in a regulated environment (e.g., ISO, IEC, IEEE, ITIL, ICH)
• Understanding of the software development cycle (SDLC) and computer systems validation (CSV)

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $100,000 - $150,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Location – Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at ta