Manager of Quality, Infrastructure Engineering

The Quality Manager leads quality assurance activities for infrastructure, including audits, inspections, and performance analysis of maintenance and operational practices. The role evaluates the effectiveness of quality control processes, identifies risks and gaps, and drives improvements to ensure work is performed in accordance with established standards and best practices. The Quality Manager also supports the development and interpretation of quality standards, policies, and procedures, and collaborates with internal stakeholders and third-party consultants to strengthen system reliability, ensure regulatory compliance, and advance continuous improvement across the MBTA.

This position sits within the Infrastructure Maintenance Quality Management team and reports to the leadership of Infrastructure Maintenance Quality Management. The Quality Manager supports quality oversight of infrastructure within Engineering and Maintenance, working closely with engineering, maintenance, and operations teams to ensure infrastructure is designed, maintained, and operated in accordance with established standards and best practices. This role does not have direct supervisory responsibility but plays a key role in influencing and improving quality outcomes across these functions.

• Supports the overall goals, priorities, and strategic initiatives for all QA/QC Department Initiatives.
• Supports assigned QA/QC Department related engineering activities for planning, design, and construction work involving multiple consultants and contractors.
• Develops and maintains QA/QC technical requirements and criteria related to Infrastructure design, including but not limited to design criteria, standard specifications and drawings. Review and assess requests that may deviate from established QA/QC standards.
• Collaborates closely with Construction, Operations, and others to continuously validate and improve requirements based on current industry best practices.
• Establishes goals, priorities and strategic initiatives for the delivery of QA/QC infrastructure maintenance requirements.
• Leads the development of metrics and other analytical tools to measure the performance of the departmental quality assurance and quality control programs.
• Ensures Infrastructure Department QA/QC processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current MBTA’s policies and procedures, state and federal rules/regulations.
• Provides QA/QC Department related engineering support to Project Managers throughout the planning, design and construction phase of capital projects. Support includes but is not limited to design reviews, construction submittal reviews, response to requests for information, preparation of field clarifications, field inspection etc.
• Read, interpret, and make recommendations based upon technical documents, drawings, blueprints, maintenance manuals, specifications, schematics, and other sample test.
• Provides QA/QC support to the department on matters as directed and requested; serves as staff on a variety of committees; prepares and presents reports, presentations, and other necessary correspondence.
• Reports on the performance of Quality Assurance Standards to MBTA senior managers and other stakeholders.
• Manage Suppliers to ensure supplier meet on time/delivery/budget flawless launch for new projects.
• Perform Analysis of Root Cause, Pareto, Mean Time to Repair, Mean Time between service affecting failures.
• Assists in the Authority’s response to extraordinary situations including emergencies, derailments, accidents, serious service delays, severe weather in order ensure safety and security of riders, employees, and MBTA assets.
• Communicate…