Community Impact Coordinator​/Resident Services; Part-Time

We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer-service oriented team. Are you ready to join us?

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

Position: Community Impact Coordinator / Resident Services (Part-Time)

Location: The Kenzi at Bartlett Station Boston, MA

Job : 1753

# of Openings: 1

POAH Communities is seeking a highly qualified individual to serve as a Part-Time
Community Impact Coordinator
. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. The Kenzi at Bartlett Station contains 50 units of supportive, affordable housing for older adults and is part of the five-phase redevelopment of the former bus yard now owned by Nuestra Comunidad and Windale Developers.

The Kenzi serves individuals age 55 or older who have either low or middle-income housing needs in 41 affordable one-bedroom apartments and 3 affordable two-bedroom apartments.

Residents at the new 57,576 square foot building have access to an on-site concierge and a resident service coordinator and additional on-site wellness center through a partnership with Boston Medical Center.

The Kenzi at Bartlett Station: https://www.poah.org/property/massachusetts/kenzi-bartlett-station

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
• Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

• Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time management skills and proven organizational skills
• Resident Coordinator…