Corporate Leasing Specialist

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Under the direction of the Director of Leasing and Marketing, the Leasing Specialist will be based in Boston and will be responsible for implementing day-to-day advertisement platforms for new and operational communities to maintain and further customer service and resident satisfaction initiatives. The role is primarily a sales position with a strong emphasis on customer satisfaction, meeting goals, and achieving results.

As a leasing specialist, you will be responsible for the sales process from start to finish at multiple communities. Your assistance will be required at multiple properties by minimizing vacancies, maximizing occupancy, maximizing tenant retention, training new leasing specialists, creating, or assisting with the annual marketing plan, implementing it, and adjusting as needed.

• Provide support for community staff by greeting, pre-qualifying, building rapport, following up, and closing the lease with prospects for phone, email, and site visitor traffic.
• Work closely with onsite team members to ensure media channels are producing the desired results for our communities.
• Identify occupancy trends to assist the Portfolio Operations Managers in improving leasing and retention to meet TCB occupancy goals.
• Understand and implement the site’s leasing criteria to pre-qualify and process applicants.
• Track Affordial Fair Housing Marketing Plans and ensures communities are within compliance.
• Assemble new market research including market surveys and neighborhood analysis for new business.
• Ensure that rental applications are processed in a timely manner and work with relevant staff to ensure that the verification process is completed in a timely manner.
• Maintain accurate, up-to-date waiting and transfer lists (if applicable), including purging by TCB policy.
• Responsible for completing the lease package for each rental, including renewals as applicable, renewal notices, and questionnaires.
• Manage and enhance community lead generation through audits/enhancements of internet listing advertisements.
• Maintain prospect, applicant, and resident data, utilizing TCB standardized forms from guest cards to lease files and entering data from these forms into site logs as required.
• Assist with training community staff on TCB leasing and marketing standards.
• Troubleshoot Rent Café issues as they arise.
• Prepare reports related to occupancy and leasing/traffic analytics.
• Assists with the coordination, preparation, and logistics for company wide and property management leasing training.
• Travel required (may be asked to travel anywhere from 1 week at a time to a potential of a few months to properties in lease-up or need assistance).
• Collect application fees and deposits as applicable.
• Set up leasing offices and assist with lease-ups of new developments.
• Ability to maintain professional conduct in all situations, thus promoting a high level of customer service to all prospective/future/current residents, vendors, community partners, fellow employees, etc.
• Other duties that arise may be assigned.
• May be requested to complete special projects as assigned.

• Experience with Rent Café Site Manager is preferred.
• Experience with Yardi Voyager is preferred.
• Strong verbal and excellent written communication skills are required.
• Strong understanding of new technologies and how they can be applied to marketing for the purpose of optimizing the exposure of…