Senior UX Researcher

Senior UX Researcher

Department: UI/UX

Employment Type: Full Time

Location: US

Reporting To: Jonathan Abbett

Compensation: $130 - $179 / year

Newfire is seeking a Senior UX Researcher with SaaS experience to drive the modernization and spearhead the development of a unified, next‑generation clinical technology platform for a current healthcare client. This new platform will serve as the foundation for all clinical data and operations across every line of business. By creating a robust and innovative solution, this leader will enable enhanced care management, utilization management, and data‑driven decision‑making—ultimately working to improve healthcare outcomes for millions of Americans.

• Design and execute user research studies independently — selecting appropriate methods for the question, the timeline, and the constraints of each project
• Lead qualitative methods including in‑depth interviews, contextual inquiry, observational studies, diary studies, and moderated usability testing
• Contribute to quantitative and mixed‑methods work including surveys, unmoderated testing, and integration of behavioral analytics
• Manage the operational realities of running research: participant recruitment and screening, consent processes, scheduling, note‑taking protocols, and data management
• Synthesize findings from individual studies into clear, actionable insights — not just summaries, but conclusions the team can act on
• Create research deliverables (personas, journey maps, research reports, insight repositories) that communicate findings effectively to non‑researcher audiences
• Present findings to product and engineering partners and, when appropriate, to client leadership — translating user behavior into product and business implications
• Contribute to the team's shared research repository so past findings are accessible and reusable across projects
• Partner closely with designers to connect research insights to design direction — staying engaged through how findings get applied, not just handing off a report
• Collaborate with product managers to ensure research is integrated into roadmap planning and prioritization
• Advocate for users in cross‑functional discussions — representing what users actually need, especially when that's in tension with what stakeholders assume
• Push back on briefs that haven't been sufficiently defined, and propose better research questions alongside the pushback
• Stay current with research methods, tools, and AI‑assisted approaches; share relevant learnings with the team
• Support junior researchers and designers in how to work with users more effectively
• Contribute to the evolution of team research practices, templates, and norms

• 3–6 years of professional UX research experience, with demonstrated ability to lead studies independently from planning through synthesis
• Proficiency across qualitative methods; working knowledge of quantitative and mixed‑methods approaches
• Experience working in healthcare, regulated industries, or other complex enterprise domains preferred; direct experience with clinical workflows, payer systems, or care delivery is a meaningful plus
• Experience conducting research with users navigating high‑stakes, high‑complexity systems — whether in healthcare, financial services, government services, or similar
• Background in embedded, collaborative product team environments (in‑house or agency)
• Strong synthesis skills — able to move from raw data to insight without losing nuance
• Clear, compelling communicator who can translate research findings for PM, engineering, and executive audiences
• Comfortable navigating ambiguous briefs — brings structure and proposes sharper research questions
• Familiar with research operations: recruitment, consent, moderation, and repository management
• Proficient in common research and collaboration tools (e.g., User Zoom, Optimal Workshop, Dovetail, Figma, Miro)

Newfire Global is committed to consistent compensation practices across our organization. Total compensation for this role is market driven, with a salary of $130,000 - $178,500. Base pay is ultimately determined based on a candidate's skills,…