Sr. User Researcher

Job Description

Job Role:

Sr. User Researcher

Location:

Boston, MA / Eden Prairie, MN
Duration: 3–6 months CTH

• Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key‑stroke level modeling, usability testing, contextual inquiry/field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography, persona development, and rapid iterative testing within an Agile environment.
• Manage the lab schedule and equipment for Client Boston lab facility; provide lab tours and evangelize research services; act as the in‑person facilitator or lab technician, running lab equipment and conducting research in the lab.
• Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies.
• Collaborate with product teams to remediate issues identified from research.
• Advocate for user research principles.
• Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment.
• Create and deliver test result reports including statistical analysis.
• Establish research and usability metrics strategies for project teams.
• Utilize Microsoft Office products and maintain comfort level with technology and learning new products as needed to perform various research methods.

• Must have a bachelor’s degree or equivalent commercial experience.
• 7+ years’ experience as a usability practitioner.
• 7+ years’ demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies/contextual inquiry, and usability testing.
• Excellent presentation and interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Proven ability to deliver research on time while working on multiple projects.
• Strong analytical skills.
• Strong organizational skills.
• Excellent leadership and relationship building skills.
• Attention to detail.
• High level of energy and customer focus.
• Experience working on a PC.
• Experience working in a team environment or with an application team.

• Eye‑tracking experience.
• Experience with Cog Tool.
• Experience with Camtasia.
• Experience with tools such as User Zoom, , Optimal Workshop, and other industry‑standard tools.
• Agile experience.
• Healthcare industry experience.
• Preference for commercial software experience or enterprise applications.