Restaurant General Manager

Overview

Brief Description As a General Manager, a typical day might include the following:

• Directing all front of house operations
• Delivering revenue and profits by reviewing expenditures and providing appealing restaurant service; managing staff
• Maintaining patron satisfaction and building relationships with preferred patrons
• Accomplishing restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; clearly communicating job expectations; enforcing policies and procedures
• Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
• Delegating authority, assigning responsibilities and effectively managing subordinates, taking responsibility for their growth and career path
• Establishing standards for personnel administration and performance, exceptional service to patrons, food selection and service
• Partnering with Executive Chef and head chef to ensure corporation and effective communication between FOH and BOH
• Allocating funds, authorizing expenditures, and assisting in planning budgets for departments
• Negotiating contracts with vendors
• Answering patrons' complaints and resolving problems
• Maintaining all necessary licenses and permits
• Other duties as assigned

• Directing all front of house operations
• Delivering revenue and profits by reviewing expenditures and providing appealing restaurant service; managing staff
• Maintaining patron satisfaction and building relationships with preferred patrons
• Accomplishing restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; clearly communicating job expectations; enforcing policies and procedures
• Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
• Delegating authority, assigning responsibilities and effectively managing subordinates, taking responsibility for their growth and career path
• Establishing standards for personnel administration and performance, exceptional service to patrons, food selection and service
• Partnering with Executive Chef and head chef to ensure corporation and effective communication between FOH and BOH
• Allocating funds, authorizing expenditures, and assisting in planning budgets for departments
• Negotiating contracts with vendors
• Answering patrons' complaints and resolving problems
• Maintaining all necessary licenses and permits
• Other duties as assigned

• Manage 4-5 subordinate managers who in turn supervise a total of up to approximately 60-70 employees
• Responsible for the overall direction, coordination, and evaluation of these employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Other supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Minimum of 2 years direct general management experience in a high-volume, upscale food and beverage and/or club environment required
• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
• High School Diploma required. Associate or Bachelor’s degree preferred
• Valid TIPS or other recognized Alcohol Certification is required
• Other certifications may be required over the duration of employment if selected such as Food Safety Management, Allergen, Crowd Control, CPR and/or First Aid
• Exemplary customer service skills
• Strong problem solving and analytical skills
• Ability to work well with people internally and externally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box
• Ability to create enthusiasm, demonstrate innovation and…