On-Call In-Room Dining Server

Mandarin Oriental, Boston is looking for an On-Call Server to join our In-Room Dining team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

Based at the Mandarin Oriental, Boston in the In-Room Dining Department in Boston, the Part Time In-Room Dining Server is responsible for the intake of all guest in-room dining inquiries and orders; providing a personalized dining experience by providing detailed recommendations, processing orders, and coordinating the set up and delivery to guests.

The In-Room Dining Server reports to the In-Room Dining Manager.

• Deliver in room dining order to the guests within the quoted time
• Set up the dining table and/or tray accurately and in timely manner
• Verify guest satisfaction before leaving the room
• Check accuracy of order before delivering
• Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails
• Do all side work and preparation of equipment for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Make sure that all product served are accounted for on the final bill before presenting it
• Anticipate guest needs
• Provide excellent service to all guests
• Assist Guest courteously and efficiently, providing service for any guest’s request
• Attend daily pre-meal/communication meeting
• Attend monthly department meeting
• Assist order taker when necessary
• Pick up trays and trolleys on a timely manner
• Other duties as assigned by management.

• Have a minimum of 2 years of experience in similar position in a luxury hotel property
• Reading, writing and oral proficiency in the English language
• Willing to work a flexible on-call schedule to include weekends and holidays
• Be a self-motivator and motivator of others
• Must be able to work in a high pace and dynamic operation
• Be able to work together with other colleagues
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming
• Work in a safe, prudent and organized manner
• Have the ability to handle multiple tasks at one time
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest

The hourly rate of pay for this position is $18.86, plus gratuity.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally…